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Housekeeping Team Member

posted July 17, 2019

Hyatt Place Chicago/Hoffman Estates
Hoffman Estates, IL
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664795 l

About This Job

Description

We know applying for a new job takes some confidence and at OTO Development, we want you to feel that we have that confidence in you. To help with that, we want to share more about our company culture, our philosophy about business and how we feel hospitality should be. Take a look at our job description and our company info and go ahead…apply! We want you to be a part of the OTO team!

WHO WE ARE AND WHAT WE DO

OTO Development was established in 2004 by a group of experienced hotel entrepreneurs with long histories of success in rapid growth organizations. We are the same group of people that believe that hospitality should exist in all facets of the business world but especially in our hotels. Our mission is to develop a portfolio of great hotels managed by exceptional people who absolutely love what they do. We believe in green design and superior sustainability as well community service and a commitment to our employees. And in case you were wondering, OTO represents the initials of our founders so we not only believe in what we do, we are proud to put our name behind it.

Housekeeping Team Member

The Housekeeping Team Member ensures that hotel rooms or suites are clean, organized, and refreshed in preparation for guest arrival, stay, and overall satisfaction. General duties include:

  • Organizing supplies and work.
  • Wear provided uniform, identification, recommended footwear, and protective equipment.
  • Stock housekeeping cart with linen, terry, cleaning tools and products, room and bath supplies needed to complete the day’s assignment.
  • Plan efficient work according to rooms assigned and report completed room status to supervision or front desk.
  • Report room maintenance needs to supervision or front desk Providing clean rooms for hotel guests.
  • Follow safe work procedures, including company key control procedures, use tools and cleaning agents safely.
  • Clean Guest room and bath surface.
  • Vacuum floors and change sheets or make bed according to guest status and preference.
  • Restock or replace room and bath amenities according to brand standards.
  • Cleaning of rooms using the light touch program for stay overs or full cleaning method for check outs.
  • Using efficient methods trained on to achieve operational goals of average Minutes Per Occupied Rooms.
  • The Housekeeping Team Member anticipates and responds to guest requests and performs other duties as assigned by supervision.

On most days, you will:

• Stock housekeeping cart with necessary linen, terry, tools, products and supplies and plan your day efficiently

• Know the how and when of reporting room maintenance in order to work seamlessly with the front desk staff and other team members • Know the difference between ‘light touch’ and ‘full clean’ and showcase your best work in either situation

• Vacuum floors and change sheets, restock or replace all room and bath amenities, anticipate the guests’ needs and respond to their requests to assure guest satisfaction (even if that means extra shampoo!)

• Look as polished as the rooms you service with a pressed uniform, employee identification, safety footwear and protective equipment

Requirements

ABOUT YOU

Cleanliness is next to Friendliness for you and you probably live by the motto ‘A place for everything and everything in its place.’ You are organized and efficient in every aspect and you know doing a great job can be physically challenging but you are up for task!

You love the smell of clean laundry and know exactly how to make a guest’s room look and feel refreshed.

You value a job well-done and you take pride in presenting a spotless room.

You know exactly how to pick the appropriate tool and tonic to clean just about anything.

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About This Employer

Hyatt Place Chicago/Hoffman Estates

2750 Greenspoint Parkway
Hoffman Estates, IL 60169

(847) 839-1800

Our Hotel

Located just 30 miles west of Chicago, our hotel in Hoffman Estates offers everything you need to escape the hustle and bustle of the busy city, yet all of the conveniences you need to feel right at home. Wake up to Starbucks® coffee and unwind at the Coffee to Cocktails bar. Easily explore the area with our complimentary shuttle service, taking you to area restaurants, shopping, businesses and attractions located within a 5-mile radius. You’ve come too far to settle now…welcome home.

What Guests Love:
  • Pet-friendly rooms: Relax in 126 guestrooms furnished with our plush Hyatt Grand Beds®, swiveling 42” flat screen TV, and a Cozy Corner Sleeper Sofa.
  • Prime location: Situated just off of I-90 offering easy access to O’Hare Airport, Sears Centre Arena, Sutton Creek Crossing, and Elgin Sports Complex.
  • 24/7 dining: Start your day with free breakfast, then enjoy freshly prepared favorites on your time
  • Meeting & events: Host an event in 1.035 sq. ft. of flexible space ideal for corporate and executive meetings, classes, social events and reunions.