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Front Desk/Guest Services

posted September 14, 2019

Staybridge Suites Fairfield Napa Valley Area
Fairfield, CA
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638882 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Staybridge Suites Fairfield Napa Valley Area

4775 Business Center Drive
Fairfield, CA 94534

(707) 863-0900

82 Room Extended Stay

www.ihg.com

Our Hotel

Experience the charm and hospitality of Staybridge Suites Fairfield/Napa Valley, an extended-stay all-suite hotel. 

Located between San Francisco and Sacramento, the hotel is just minutes from Napa Valley Wine Country. Other area attractions include Six Flags Discovery Kingdom, Infinion Raceway, and the Budweiser Tour at Anheuser Busch. Corporate travelers will enjoy easy access to companies such as Kiewit, Johnson and Johnson, Copart, Papyrus, Jelly Belly, Travis Air Force Base and Boeing.

Retreat to superior accommodations that include complimentary amenities such as a daily hot breakfast buffet, evening Social reception with beer and wine on tap, Mondays through Wednesdays 5:30pm to 7:30pm. Open 24/7 is our fitness center, business center with fax and copy services and laundry facilities; all complimentary to guests. Our spacious suites have fully equipped kitchens with refrigerator, microwave, stovetop, and dishwasher.