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Front Desk/Guest Services

posted July 9, 2019

Homewood Suites by Hilton Dayton-South
Miamisburg, OH
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667043 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Homewood Suites by Hilton Dayton-South

3100 Contemporary Lane
Miamisburg, OH 45342

(937) 432-0000

96 Room Extended Stay

homewoodsuites3.hilton.com

At A Glance

Enjoy internet access, a hot full breakfast daily, and an evening social* from Monday through Thursday in the cozy lobby – all included in your stay. Nibble on treats from the 24-hour convenience store. Plunge into the heated outdoor pool, work out in the fitness center or play a game on our basketball court. Our hotel offers complimentary access to nearby Premier Fitness, featuring full-service fitness facilities, when you stay at our Miamisburg hotel near Dayton, Ohio.

Set just off Interstate 75 at Exit 44 in Miamisburg, Ohio, our hotel is situated close to a number of businesses and Dayton attractions including Dayton Mall, Carillion Historical Park, the Air Force Museum and University of Dayton.