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Front Desk/Guest Services

posted May 10, 2019

Home2 Suites by Hilton Baltimore/White Marsh
White Marsh, MD
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719468 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Home2 Suites by Hilton Baltimore/White Marsh

10465 Philadelphia Road
White Marsh, MD 21162

(410) 933-1010

108 Room Extended Stay

home2suites3.hilton.com

At A Glance

Conveniently located in White Marsh’s business district, just off of I-95 Exit 67A, our hotel is just minutes from the White Marsh Mall and THE AVENUE at White Marsh, which has an abundance of top shopping and dining options.

  • 24-hour fitness center
  • Free hot breakfast every morning
  • Indoor saline pool
  • Pet-friendly
  • Complimentary WiFi

Make yourself at home in one of our White Marsh hotel suites equipped with a 42-inch LCD TV, media hub, full refrigerator/freezer, microwave, dishwasher, sink, and a work desk with an ergonomic chair. Pack the leash and water bowl because Home2™ is your pet's home too.

Our boardroom provides a modern environment for a small meeting, making this White Marsh hotel ideal for your next small meeting in the area. Enjoy the convenience of printing documents from your room before a presentation.

Swim in the indoor saline pool or exercise as you do laundry for free at Spin2 Cycle. Whether you are here for business or relaxation, Home2 Suites by Hilton Baltimore/White Marsh, MD is the perfect place for an extended stay in White Marsh/Baltimore.