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Front Desk/Guest Services

posted July 14, 2018

Home2 Suites by Hilton Charlotte I-77 South
Charlotte, NC
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639912 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Home2 Suites by Hilton Charlotte I-77 South

6025 Tyvola Glen Circle
Charlotte, NC 28217

(704) 405-4000

89 Room Extended Stay

home2suites3.hilton.com

At A Glance

Our Charlotte hotel is located near Interstate 77 and only a mile from the Lynx Light Rail offering easy access to Bank of America Stadium, Time Warner Cable Arena, NASCAR Hall of Fame and area business parks.

Relax in a spacious studio or one-bedroom suite. Every stylish suite in this Charlotte, NC hotel features movable furniture, plenty of storage, living area with sofa bed and kitchen. Stay connected with free WiFi and an iHome® clock radio with iPod® and MP3 docks.

Enjoy a complimentary breakfast at our Inspired Table™ or surf the web on your laptop or a business center computer. Our Charlotte extended stay hotel also offers wireless printing from your laptop or smartphone for your convenience.