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Front Desk/Guest Services

posted August 8, 2019

Residence Inn Denver Southwest/Lakewood
Lakewood, CO
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643811 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Residence Inn Denver Southwest/Lakewood

7050 West Hampden Avenue
Lakewood, CO 80227

(303) 985-7676

102 Room Extended Stay

www.marriott.com

Our Hotel

Our modernized Residence Inn Denver Southwest Lakewood premier extended stay hotel located at Highway 285 and Wadsworth Boulevard, just 10 miles southwest of Downtown Denver. Whether you need accommodations for a few days or a few months, our spacious hotel suites in Denver are the ideal choice offering free WiFi, separate sleeping & living areas, a fully equipped kitchen and even free grocery delivery service. Start your day off right each morning with our free hot breakfast and end it on a high-note with light fare and drink at our evening mix (Mon-Wed). Visit nearby businesses like Lockheed Martin, the Denver Federal Center and U.S. Census Bureau before relaxing in our indoor pool or on our outdoor patio. Just a short drive from Downtown Denver, our hotel provides easy access to Denver top attractions. As a pet-friendly hotel with the finest Lakewood, CO hotel suites, Residence Inn Lakewood is one of the best options for Denver hotel.