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Director of Sales

posted February 27, 2018

The Glen House
Jackson, NH
Opening late summer 2018, beautiful location on the base of Mount Washington!
624420 l

About This Job

About the Job

The Director of Sales is responsible for prospecting for new opportunities, setting rates, budgets, negotiations and maintenance of current accounts, new markets, such as transient, Motorcoach tour business, FIT and travel agency relationships. The Director is ultimately responsible for all booking and revenue decisions made in the best interest of the property. The Director creates and maintains relationships with potential and existing clients, ensuring that each property revenues meet or exceed budgets, as well as developing a growing mix of business that enhances the hotel's value and ultimate bottom line. The Director is responsible for marketing and making sure all revenue generators are profitable. This is a selling position.

Job Duties and Responsibilities:

  • Create and manage the opening and annual marketing plans.
  • Submit required weekly reports to GM, Sr. DOS and OHM.  
  • Create revenue sources for each department to make sure they meet their revenue goals
  • Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitments to industry and personal development.
  • Ensure hotel has appropriate mix of business – attend weekly staff and revenue meetings, frequent communication with Sr DOS, GM’s, Rev Team and Guest Service Manager to review past/present/future business to make revenue decisions.
  • Meet monthly revenue goals for room rental, food, beverage, a/v and guest room group sales.    
  • Available to travel to approved vendor shows, travel agent shows, and networking events, as well as top accounts to represent and sell property and possibly represent similar properties within our portfolio.    
  • Prospect (research and select) new business/leads and maintain existing accounts through telephone, written communications and face to face visits.    
  • Exercise discretion or independent judgment on matters of significant economic impact on the hotel; i.e. establish rate structures, ceilings and budgets. Negotiate and present group and account rates/prices, prepare contracts and exercise authority to negotiate and bind the company in financial agreements. Oversee all contracts before they are presented.  
  • By doing weekly audits, make sure both hotels group blocks are managed, washed and tight prior revenue meetings.
  • Respond to and resolve guest concerns or complaints in a timely and courteous manner.  
  • Join and participate in local networking organizations and social events to increase visibility.  
  • Participate in weekly Revenue meetings.  
  • Use property’s computerized sales management system to manage both hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts. Make sure team is trained and using systems to full capacity.    
  • Be able to understand and use all the tools and sales reports within the properties reservation and sales systems to assist with making the best decisions.
  • Review all event/function/meeting invoices for completion and accuracy and submit to client for payment. Participate in monthly AR meeting and follow-up on all outstanding accounts receivable for assigned clients.  
  • Operate the sales departments within established sales expense budget.
  • Establish appropriate billing terms with all clients consistent with company policy and processes all advance deposits.
  • Ensure a positive, constant and open line of communication between all departments to meet clients’ needs.
  • Oversee and implement marketing aspects of the hotels including social media, programming, photography and websites. Be the visionary for all marketing. Manage the work flow and strategies for website.  Create and delegate a timeline for annual programing details. Timely complete all sales and marketing tasks. Be a strong and effective writer for blogging, sales and marketing reports and website content. Participate in monthly marketing meetings with the Marketing Manager at Olympia. Design, develop, promote and present marketing materials to agencies and organizations.
  • Host quarterly influencer receptions at new property. Manage and schedule seasonal photo shoots.
    Work with the Chef and CSM for customized menu’s, special promotions and holiday events. Responsible for marketing such promo’s by the due dates. Also need to make sure banquet menu’s are current and priced accordingly. Establish and facilitate food and beverage standards and procedures for group dinners and buy outs at new property. Be available to set up functions, attend and work events if needed. Orchestrate and facilitate pre and post conference meetings between client and appropriate hotel staff, if needed or requested.
    Participate in portfolio-wide sales events. Participate in Manager on Duty (MOD) shifts. Comply with Brand/OHM Standards (as applicable).


  • Health, Dental and Optical insurance
  • 401K
  • Paid Time Off 
  • Long Term Disability

About This Employer

The Glen House

Mount Washington Auto Road

Jackson, NH 03846

68 Room Hotel

A Nod to the Past

The Olympia Companies has been selected by the  Mt. Washington Summit Road Company to operate The Glen House, to be located near the base of the Mount Washington Auto Road. The Glen House site plan calls for a 68-room, 60,737-square-foot hotel to be built on the west side of Route 16 in Green's Grant.  Aesthetically, the hotel will give a nod to its predecessors who date back to the late 1800's.

The hotel will feature a pool and restaurant, with half of the rooms featuring balconies facing the highest summit in the Northeast.

Scheduled to break ground in the spring of 2017, The Glen House is anticipating to open summer 2018.