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Front Desk/Guest Services

posted February 9, 2019

Hampton Inn & Suites Cedar Rapids - North
Cedar Rapids, IA
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719352 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Hampton Inn & Suites Cedar Rapids - North

1130 Park Place NE
Cedar Rapids, IA 52402

(319) 832-1130

103 Room Hotel

hamptoninn3.hilton.com

At A Glance

Guests will find a vibrant arts and cultural scene, excellent golfing and sports venues, and miles of exciting trails and pristine parks around our newly renovated Hampton Inn & Suites Cedar Rapids - North hotel. Cheer for the Kernels baseball and Roughriders hockey teams. Visit Coe College, hike the Cedar River Trail greenway, and skate at the Cedar Rapids Ice Arena.

Experience dining, nightlife, and the thriving arts scene of downtown Cedar Rapids. View the Grant Wood collection at the Cedar Rapids Museum of Art, just minutes from our hotel. Go to a performance at Paramount Theater or attend an event at U.S. Cellular Center. Learn about early Czech settlers at the National Czech and Slovak Museum, then shop in Czech Village. Stroll the historic German villages of the Amana Colonies, just a short drive away. Discover beautiful 19th century buildings in Ushers Ferry Historic Village and enjoy all the culture, history, and entertainment this charming Iowa town has to offer.

Business travelers will be convenient to local companies such as ADM, Penford, Cargill, Aegon, General Mills, Rockwell Collins and Quaker Oats.

Start the day with Hampton’s free hot breakfast. If you’re in a rush, grab one of our free Hampton On the Run® Breakfast Bags, available Monday through Friday, for a quick meal to go. Check emails with free WiFi available throughout the hotel. After a long day, retreat to one of our 103 rooms to rest in a clean and fresh Hampton bed®.