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Room Attendant/Housekeeper

posted July 24, 2018

The Charter Hotel - Curio Collection by Hilton
Seattle, WA
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Widewaters Hotels is looking for ROOM ATTENDANTS To join The Charter Hotel in downtown Seattle, WA! Receive a $200 SIGN ON BONUS for all new FT employees and $100 for PT!!
494600 l

About This Job

Job overview

The Room Attendant is responsible for maintaining and cleaning the guest rooms of the hotel in accordance to hotel standards in a timely manner. The Room Attendant is also responsible for maintaining the floor hallways, carts, linen closets, etc. The Room Attendant is required to adhere to the mission and values of Widewaters Hotels, LLC.

What you will be doing

The Room Attendant is focused and responsible for the following:

  • Greet guests upon interaction with a warm and friendly greeting.
  • Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
  • Change bed linens and replace towels and other amenities.
  • Wipe down furniture and fixtures; dust furniture, walls or equipment.
  • Process guest items left in rooms according to lost and found policy.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Notifies guest services when service is complete so rooms may be sold. Report any room unable to be serviced within an appropriate timeframe to supervisor.
  • Report needed repairs of unsafe conditions to supervisor.
  • Check for proper operation of all guest room equipment including televisions, cooling system, hair dryers etc. Ensure all is in good working order prior to each day. Report any deficiency to the appropriate personnel to repair.
  • Ensure all guest rooms are secure at all times. This includes checking for proper operation of guest room doors and locks.
  • Report any items requiring maintenance to your immediate supervisor and/or engineering department.
  • Follow procedures for team cleaning and self-inspection programs.
  • Maintain linen cart and supplies in a neat and organized fashion and keep well stocked for the next day.
  • Respond quickly to guest requests or complaints in a friendly manner and ensure appropriate action is taken. Follow up to ensure guest satisfaction.
  • Provide a professional image at all times through appearance and dress.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Maintain security of equipment, keys and supplies issued each day.
  • Be aware of guests’ needs; assist in providing a pleasant experience.
  • Must have a positive attitude at all times.
  • Complete training on all company/brand requirements
  • Assists others as needed and special projects, as necessary.
  • Must adhere to all company policies and procedures as well as the Widewaters Hotels, LLC Employee Handbook.
  • Support COMPANY PILLARS by following and executing: Revenue Improvement, Cost Management/Profitability, Exceeding Guests Expectations, Associate Engagement, and Outstanding Physical Product.
  • Other duties as assigned.
  • Comply with all department, hotel, and company policies and procedures.
  • Perform any assigned task not outlined above that the associate has the ability to perform.
  • If you are employed by a branded hotel property, please refer to branded job description for additional duties and information.

Requirements

  • Strong Guest Service Skills
  • Must have attention to detail and be customer service oriented.
  • Ability to communicate satisfactorily with guests, management, and co-workers
  • High School degree or equivalent.
  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • Knowledge of basic math and analytical skills.
  • Critical Thinking — using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • CPR certified preferred.

Widewaters Hotels' Mission and Values

Widewaters Hotels' Mission is an innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude, Effort & Work Ethic we have created a vibrant company culture and a compass for our actions. 

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About This Employer

The Charter Hotel - Curio Collection by Hilton

1610 2nd Avenue
Seattle, WA 98101

(206) 256-7500

Managed by

At A Glance

Welcome to The Charter Seattle, Curio Collection by Hilton, a chic hotel just steps from downtown attractions in one of the most walkable cities. The famous Pike Place Market is a block away, and it’s a quick walk to shops, dining, bars, the Washington State Convention Center, Seattle Aquarium, Space Needle, and other authentic Seattle experiences.

Our guest rooms are sleekly designed spaces with warm wood finishes and elegant décor. Enjoy luxurious bedding, a 55-inch HDTV with streaming capability, a mini-fridge, desk, plush robes, slippers, local brew from the in-room coffeemaker, and a marble bathroom. Our one-bedroom suites feature a living area, dining space, a walk-in closet and views of Elliott Bay.

You’ll love Patagōn, our modern/rustic restaurant with Argentinian-inspired cuisine focused on fresh, locally sourced meats, fish and veggies. The Fog Room rooftop lounge brings the outdoors inside with retractable windows with water and skyline views from the 16th floor. This eclectic and lively lounge offers delicious cocktails and small bites. Our 24-hour room service is another tasty option.

Work out in the state-of-the-art fitness center or enjoy the calm of our sauna and steam room. The 24-hour business center is perfect for getting work done, and we offer 10,000 sq. ft. of flexible and stylish Seattle, WA event space for meetings and wedding receptions of up to 160 guests.

  • Set in downtown Seattle, walkable to major offices and attractions
  • Luxurious guest rooms and suites, all with marble bathrooms
  • Upscale restaurant, rooftop lounge and 24-hour room service
  • Cutting-edge fitness center, steam room, sauna and changing rooms
  • Meeting space with A/V equipment, planners and catering options