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Area E-Commerce Specialist

posted July 26, 2018

Interstate Hotels & Resorts Regional Office - Irving, TX
Irving, TX
690420 l

About This Job

This is a Corporate (Dallas/Irving, TX), Interstate Hotels & Resorts position.

Assists in coordinating and/or managing internal/external hotel(s) and/or marketing, advertising, promotion and public relations projects.  Act as liaison between the hotel(s) and IHR marketing support, outside agencies and contracted vendors/service providers.  Practices overall project coordination and monitors the cost and status of all related sales & marketing expense items.  

Position assists in the planning and implementation of hotel(s) comprehensive e-commerce marketing programs and website management. Requires extensive interaction and coordination with hotel(s) DOS, General Managers, Revenue Managers, Sales Staff Members and corporate personnel.


Plan and execute assistance of advertising and promotion campaigns in support of established hotel(s) strategic sales and marketing plans. Coordinate the relationship between the hotel(s) and internal/external marketing resources/vendors.  Meet regularly with hotel(s) department heads, to assist in proactively providing marketing and strategic plans to the hotel(s).  Ensure all campaigns are in compliance with IHR and brand advertising standards and guidelines.  

Database Management/Marketing

  •  Maintain record of active database availability
  •  Develop new and update existing mailing lists for hotel(s) marketing needs
  • Analyze and review current/proposed data entry, storage and maintenance methods
  • Assist hotel(s) in the development and implementation of internal/external electronic communication 
  • Response Tracking for executed initiatives
  • Sales System auditing and maintenance for database accuracy
  • Attend weekly, monthly and periodic sales, revenue management and marketing meetings to implement new website changes.
  • Coordinate and maintains the following
  • Electronic Marketing Efforts 
  •  Collateral programs
  • Project Coordination 
  • Internal/External Communication on projects and initiatives
  • Web Sites – Comprehensive on-line marketing
  • Logos, photography digital library and monthly newsletters.
  • Aid in the development of promotional concepts for hotel(s) as needed to fill low levels of occupancy, food and beverage sales and expand awareness of on-site recreational activities.
  •  Aid in developing merchandising programs (shopping carts).
  • Coordinate updates and assist in the oversight of Internet sites including special promotions, accurate loading of hotel information, competitive analysis, trends and recommendations
  • Budget/Expense Coordination 

SUPPORTIVE FUNCTIONS:In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. 

  • Participate where appropriate in related trade civic/business related functions and a representative of IHR in the promotion of the property or properties and/or the city/region
  • Provide analysis necessary to support the development of the annual business plan and ongoing measurement.  
  • Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested 

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.


About This Employer

Interstate Hotels & Resorts Regional Office - Irving, TX

125 E. John Carpenter Freeway, Suite 600
Irving, TX 75062

Regional Office

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Our Experience. Your Success.®

Interstate Hotels & Resorts is the leading global hotel management company. Hotel owners, developers and guests discover the Interstate difference in our 440 hotels with 79,000 rooms located throughout the U.S. and around the world. Interstate is a wholly-owned subsidiary of a joint venture between Thayer Lodging Group and Jin Jiang Hotels.

Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry, making Interstate the preferred hotel management company of major global brands. It also allows our associates to consistently deliver results for real estate investors, ownership groups, publicly-traded REITs, privately held companies, and private equity funds today and in the bright future to come.

Interstate, from startup to stardom

From relatively humble beginnings in 1960, Interstate Hotels & Resorts has evolved to become a leader in the hospitality industry. Once the owners of a single property in Erie, Pennsylvania, we’ve expanded internationally and are now recognized as the leading U.S.-based third-party hotel management company. Along the way, we’ve forged partnerships with major brands in the industry and earned a reputation for high-quality, performance based operations.

Our Vision

To be the leading, independent, multinational hotel operator.

Our Mission

To be the leading, independent multinational hotel operator by creating a rewarding work experience for all of our associates, providing exceptional guest service, and generating superior returns for our owners and co-owners.

Our Values

We didn't just stumble upon our success. Since the beginning, we've believed in delivering excellence by living our core values. It's these values that got us to where we are today and will guide us into the future. If you share these same values you will be a great fit for the Interstate team.

  • INTEGRITY: Strive to do the right thing and display honesty and fairness in all words and actions.
  • TEAMWORK: Consistently identify opportunities to assist your fellow associates.
  • RESPECT: Promote diversity and treat others with mutual trust and respect.
  • EXCELLENCE: Make a difference by delivering exceptional service and performing beyond expectations.
  • INNOVATION: Constantly create new ideas and improve on ways of doing things.
  • COMMUNICATION: Be a leader in your hotel regardless of your position and encourage open communication.
  • SERVICE: Be of service to our guests, our communities, and to each other.