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Reservations Agent

posted March 26, 2018

The Orchard Hotels
San Francisco, CA
Love guest interaction? Join our reservations team!
672510 l

About This Job

Why you will enjoy this job

The Orchard Hotel and the Orchard Garden Hotel are San Francisco's Most Elegant and Eco-Friendly Boutique Hotels. The hotels have set the standard for hospitality in San Francisco, where our unsurpassed Trip Advisor ratings have earned us listings among the top luxury hotel in the USA. Our hotels feature beautifully appointed accommodations suited for the casual or business travelers.

What you will be doing

Provide information to prospective clients. Book, confirm, charge and change hotel reservations. Monitors, reviews and audits all reservations and processes in our hotels, in order to optimize and maximize its revenues.  Individual must have attention to detail and work independently.

  • Answers and handles all telephone calls efficiently and accurately using proper phone etiquette according to hotel standards.
  • Books, confirms, modifies and cancels reservations according to hotel standards and rooms merchandising techniques.
  • Respond to email enquiries and quote rates and availability.
  • Enters reservations into the property management system that fail to integrate through the two way direct connect interface.
  • Actively keeps familiar with current rates, packages, promotions and blackout dates.
  • Monitors the availability of room inventory and their different categories.
  • Reconcile commissionable reservations through third party reservation sites such as Expedia,, etc. and travel agents on a weekly basis
  • Verify travel agent booking commissions in conjunction with the accounting manager.
  • Inform the reservations manager if any unusual booking activity is spotted that may appear to be fraudulent
  • Actively upsell room types and packages to maximize revenue opportunities.

The ideal candidate for this position

  • Completes various daily and weekly tracking reports as required.
  • Highly organized and detail-oriented, able to work with deadlines.
  • Ability to identify and quickly react to demand and inform Reservations Manager/Revenue Director of any sudden pick up so that hotel pricing is adjusted to remain competitive with the Market.
  • Excellent technical, analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to communicate well with a variety of positions.
  • Ability to accurately compute and manipulate mathematical calculations such as discounts and commissions.
  • Comfortable handling conflict with difficult guests and diffusing situations using proper guest resolution techniques.
  • Completes special projects as assigned.
  • Responsible for following key control procedures according to set standards.
  • Comfortable being a positive agent of change management
  • Confidence, ability to perform well under pressure.
  • Have a “hands on” approach regarding day to day task management.


We offer competitive benefits such as Medical/Dental/Vision/ Life Insurance/LTD/ Commuter Plan and 401K Plan with Employer Matching contribution. We offer PTO and Holiday pay too.



About This Employer

The Orchard Hotels

466 Bush Street

San Francisco, CA 94108

Telephone (888) 717-2881

Management Company

Welcome to the Orchard Hotels of San Francisco

San Francisco’s Most Elegant and Eco-Friendly Boutique Hotel

With “A Tradition of Excellence” extending back to our original setting on Singapore’s prestigious Orchard Road, the Orchard Hotels of San Francisco invite you to discover two charming boutique hotels blending the core philosophies of Asian hospitality with luxury accommodations, service of the utmost discretion and an unparalleled devotion to detail.

Nestled in the heart of San Francisco, just moments from the Financial District and Union Square, the Orchard Hotel and the Orchard Garden Hotel promise a truly bespoke level of attention – where all of your needs have been anticipated long before you arrive. When you stay at an Orchard Hotel, every aspect of your visit has been artfully designed to deliver a personalized experience that awakens and inspires the senses.

Acclaimed for their chic, contemporary design and intimate style, the Orchard Hotels have been consistently recognized among the top luxury hotels in the U.S by TripAdvisor. From sophisticated guest rooms and social areas to a deep commitment to sustainable, environmentally responsible operations, each destination perfectly captures the global spirit and essence of San Francisco.