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Guest Service Representative

posted March 26, 2018

Fairfield Inn & Suites Dallas Las Colinas
Irving, TX
665774 l

About This Job

The Guest Service Representative creates an experience for our hotel guests by offering them a warm welcome and providing exceptional service, while maintaining a clean, comfortable and inviting environment.

What you will be doing

  • Assist guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges).
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Coordinate all guest requests, inform guests of hotel services, features, and room amenities.
  • Demonstrate attributes of a Guest Service Agent by being aware and attentive to guest’s needs.
  • Create conversations while making a real connection with guests.
  • Other duties as assigned by Supervisor/Management.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
    Key Requirements:
  • Please have solid references.
  • Successful history as a front desk agent or related hospitality experience.
  • Must have a flexible work schedule.
  • Result-driven individual.
  • Applicant must be able to pass a background check.
  • Marriott FOSSE knowledge a plus.
  • Required Education:
  • High school or equivalent
    Required Experience:
  • Hospitality Industry Experience: 1 year

About This Employer

Fairfield Inn & Suites Dallas Las Colinas

630 West John Carpenter Freeway

Irving, TX 75039

Telephone (972) 550-8800

118 Room Hotel

Managed by

Our Hotel

The Fairfield Inn & Suites by Marriott Las Colinas hotel in Irving, Texas, is conveniently located just minutes from Dallas Fort Worth (DFW) and Dallas Love Field (DAL) Airports. This centrally located Irving hotel in Las Colinas is just minutes from popular shopping spots, restaurants and museums in Downtown Grapevine, Dallas and Fort Worth, as well as AT&T Stadium, Globe Life Park in Arlington and American Airlines Center. Our Irving/Las Colinas hotel near DFW Airport is a superior value with amenities including free hot breakfast, free high-speed internet, complimentary parking and complimentary coffee/tea available all day. Enjoy new flat-screen LCD televisions and luxurious bedding in all of our rooms and suites -- or unwind in our indoor pool and spa after a long day. Whether you are in town for business or leisure, the Fairfield Inn & Suites by Marriott Las Colinas is the perfect choice among Irving, Texas hotels.Please note that our swimming pool will be closed for maintenance purpose this weekend.