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Night Auditor

posted March 27, 2018

Hilton Nashville Downtown
Nashville, TN
604170 l

About This Job

Position Overview:  Provides guest service at the front desk while using standards of service.  Verify accuracy of guest accounts by balancing departmental income, run computerized update and compile, mathematically verify and record all revenue produced by the hotel’s operation.  Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures

Essential Job Functions:

  • Review all Front Desk agents’ work. Audit and reconcile if necessary post any corrections. Separate the work accordingly and balance all work, using computer systems, i.e. Excel
  • Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks
  • Print necessary reports; Close end of the day on all applicable computer systems
  • Reconcile outlet work and separate the checks by type of payment
  • Ensure that all rebates are properly logge
  • Ensure the house hospitality checks post and correct for balancing purpose but must be separated
  • Log house charges and close accounts
  • Organize and compile paperwork as needed
  • Timely and appropriate communication with management and local authorities during an incident or emergency.
  • Represent hotel management during the graveyard hours.
  • Other duties and responsibilities as assigned
  • The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
  • Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Associate Handbook for specific examples.
  • Responsible for receiving, processing and investigating complaints made per the existing harassment policy.

Qualifications, Job knowledge, Experience, Skills, Abilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Required 3+ years Front Desk
  • Four-year degree in hospitality or other business related field
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to communicate, verbally and in writing, effectively with guests and co-workers; respond to guest requests
  • Knowledge of foreign languages preferred
  • No special licenses or certificates required
  • Strong organizational skills with attention to detail
  • Ability to compile facts and figures
  • Ability to operate personal computer and calculator
  • Telephone etiquette skills needed
  • Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers

Physical requirements of the position and work environment:

  • Must be able to stand, walk, sit
  • Must be able to bend, stoop, crouch
  • Must use hands to reach, grasp, handle, pull and push up to 25lbs.
  • Must have good near and far vision
  • Must be able to hear, talk, smell
  • Majority of duties performed indoors. Noise level moderate

Hilton Nashville Downtown Additional Property Specific Functions:

  • Must complete brand required training

About This Employer

Hilton Nashville Downtown

121 Fourth Avenue South

Nashville, TN 37201

Telephone (615) 620-1000

330 Room Hotel

Managed by

Downtown Nashville hotel in the center of it all

Stay in the heart of ‘Music City’ at Hilton Nashville Downtown. You’ll be treated to true Southern hospitality and premier accommodations. Dine in style at our four on-site restaurants. You’ll relish our central location in the midst of all there is to see and do in Nashville. Explore the history of country music, catch live performances and take in all the sights and sounds of the entertainment district, all near our Nashville hotel.

Local information

Be at the center of all that’s happening in Nashville, TN. Celebrate all things country music at the Country Music Hall of Fame. Take in a game or concert at Bridgestone Arena, cheer on the Tennessee Titans at Nissan Stadium or visit the CMA Music Festival in June each year.

A space to recharge

Hilton Nashville Downtown is an all-suite hotel with 330 chic, accommodating suites. Each suite has a coffeemaker, refrigerator and pull-out sofa. Upgrade to an executive suite for turn-down service and guaranteed park views. Each guest can stay connected with WiFi.

Executive Lounge

Our guests on the executive level enjoy access to our Executive Lounge featuring complimentary continental breakfast, gourmet snacks, tapas-style hors d’oeuvres and non-alcoholic beverages.

Delectable dining

Begin the day with breakfast at MarketStreet. Break for lunch in the atrium lobby at the Symphony Café and sample succulent steaks at The Palm Steakhouse. Experience authentic New York-style Italian cuisine at Trattoria IL Mulino for brick-fired pizzas, pasta, seafood, signature dishes and desserts.

Meetings and events

Host your next Nashville meeting or event in more than 17,800 sq. ft. of event space including a ballroom. We offer WiFi throughout, 24-hour business center, on-site car rental service, and award-winning catering services.