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posted July 5, 2019

InterContinental Minneapolis-St. Paul Airport
Minneapolis, MN
669542 l

About This Job

Position Summary:

Makes, coordinates and reviews work assignments of Bell Staff. Solves problems, provides instruction, and schedules staff according to guest occupancy. Provides warm and welcoming experience for all guests and visitors. Greets arriving and departing guests and assists with luggage and parking. Guides guests to room and explains features of room. Delivers messages, packages, suitcases, etc. Picks up articles for laundry and valet service. Answers questions about the hotel, hotel amenities, and local area attractions. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. 

Duties & Responsibilities:

  • Directly leads the daily Bell operations to ensure guest satisfaction. Coordinates day-to-day work flow, provides training, and provides input into performance evaluations. Ensures effective staffing and scheduling based on Guest Occupancy.
  • Ensures Bell Staff greets and opens door for arriving/departing guests and assists with loading/unloading baggage.
  • Ensures vehicles are parked efficiently and properly tagged with accurate guest information. Maintains security of vehicles and vehicle keys. Communicates parking procedures to guests/visitors.
  • Coordinates group room drops to verify selected guest(s) receive their amenity at the arranged time.
  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
  • Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
  • Opens doors and assist guests/visitors entering and leaving property. Monitors and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
  • Escorts incoming hotel guests to rooms and explains features of room. Provides information/answers questions about available services and facilities, points of interest, and entertainment attractions. Delivers luggage for arriving guests and picks up luggage of departing guests. Assists with luggage storage.
  • Monitors and maintains safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor.
  • Posts charges to group accounts according to procedures to ensure any fees are captured correctly.


  • Two or more years related experience. One year of experience as a supervisor desired.
  • Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
  • Requires ability to serve needs of guest through use of the phone, computer and face-to-face interactions as well as proper and careful use of guest vehicles. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
  • Requires ability to perform basic math skills such as addition, subtraction, multiplication and division. 
  • Requires ability to learn and use telephone and computer systems used at the hotel. Working knowledge and skills of computer operation required. Requires ability to learn and explain use of internet, telephone systems, voice messaging and other room/hotel amenities of interest to guests.
  • Able to work independently with minimal guidance and as part of a team.
  • Completes required training as scheduled.
  • Requires valid Drivers' license in good standing with clean driving record. Requires ability to drive manual transmission vehicles.

Airport badging not required.


About This Employer

InterContinental Minneapolis-St. Paul Airport

5005 Glumack Drive
Minneapolis, MN 55450

(612) 725-0500

291 Room Hotel

Managed by

Our Hotel

Dynamically-designed as the ultimate destination for both leisure and business, and enviably the only hotel connected to the airport, this stunning, brand-new property is also seamlessly accessed by direct road with dedicated parking or light rail. Relax in sophisticated guest rooms and luxury spa, dine in 3 outstanding restaurants or host an event in 25,000 sf of meeting space, all conveniently located only 20 minutes to the downtowns of Minneapolis or St. Paul and 5 minutes to Mall of America.