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Front Desk Agent - potential $500 sign on bonus!

posted April 25, 2018

Hilton Garden Inn Falls Church
Falls Church, VA
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Qualified Candidates with completed Hilton Training can receive a one-time sign on bonus of up to $500.00!
442705 l

About This Job

Position Summary:

Front Desk Agents assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.

Essential Functions:

  • Check guests in and out of the hotel according to hotel and/or brand standards.
  • Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.
  • Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
  • Take, modify and cancel guest room reservations.
  • Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
  • Perform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.
  • Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
  • Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
  • Maintain cleanliness of Front Office area.
  • Transport guests to/from assigned destinations using property vehicle when needed.

Skills and Abilities:

  • Good communication and interpersonal skills.
  • OnQ experience is prefered
  • Ability to stand for extended periods of time.
  • Ability to work in a fast paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgement
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About This Employer

Hilton Garden Inn Falls Church

706 West Broad Street

Falls Church, VA 22046

Telephone (703) 237-8700

A welcoming hotel in the historic 'Little City'

The Hilton Garden Inn Falls Church is conveniently located in the heart of Falls Church near Northrop Grumman, General Dynamics, SAIC, CSC and Tysons Corner Center/Galleria.  While staying at our hotel, take advantage of our unique location just steps away from quaint shops and restaurants or enjoy a run on the Washington & Old Dominion Trail.  Complimentary corporate and Metro shuttle are also available.

Our beautifully appointed guest rooms and suites offer complimentary WiFi, a microwave, refrigerator and HDTV.  Enjoy American classics in The Garden Grille & Bar, or relax with a drink in the Pavilion Bar.  Work out in our complimentary fitness center or swim in our indoor pool.  The Hilton Garden Inn Falls Church can also host your next meeting or event, with over 2,600 sq. ft. of flexible meeting space and advanced audio visual solutions.