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Banquet Manager

posted April 25, 2018

Crystal Mountain
Thompsonville, MI
Crystal Mountain in beautiful northern Michigan is seeking a Banquet Manager.
662749 l

About This Job

The Banquet Manager is responsible for managing all banquets and events at the resort to deliver an excellent guest experience while optimizing sales, evaluating performance, and ensuring staffing levels meet demand.

Job Duties and Responsibilities

  • Manage all activities relating to Banquets/Events ensuring that all of the terms of a contract are met and that guests receive the highest quality in food service and overall experience.
  • Develop and implement basic operating standards for Banquet service in compliance with federal, state, local, and Crystal Mountain’s own practices. (i.e. TIPS/TAM Training and Compliance, proper accounting controls, liquor laws, etc.).
  • Provides experience commensurate with the expectations for a 4-diamond resort as measured by Guest Research, Inc. (As a guideline, the restaurant and banquet outlets should equal strong 3-Star/Diamond Mobil and AAA ratings.)
  • Evaluate guest satisfaction levels with a focus on continuous improvement. Address guest concerns and guest recovery by conducting thorough research of the situation in order to choose the most effective solutions.
  • Propose ideas to build the range and quality of Conference & Banqueting operations
  • Hire, train, schedule, supervise, direct, coach, counsel, and evaluate Banquet staff.
  • Communicate with guests, employees, and third party vendors using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  • Maximize Banquet department profitability; implement effective controls of costs and monitor the budget to ensure efficient operations, including but not limited to: achieving budgeted revenue and labor expenses.
  • Responsible for all ordering, storage, inventory, transfers, and use of products in accordance with business needs.
  • Ensures all billing is done accurately. Works with the accounting department to resolve errors quickly.
  • Prepares and submits Banquet gratuity to Payroll each week.
  • Comply with resort security, fire regulations, and all health and safety legislation.
  • Exemplifies professional conduct and adherence to company Core Values.
  • Other duties as assigned.

Job Specifications


  • TIPS/TAM Trained certified and ability to obtain trainer certification for resort.
  • Previous supervisory experience required.
  • Proficient in Microsoft Office products; Outlook, Word, Excel and Point of Sale systems.
  • Experience reading financial statements, P&Ls, managing budgets, managing labor, etc.
  • Exhibits a professional demeanor and leadership through appearance and by maintaining a positive attitude toward all staff members and guests. Leads by example.
  • Demonstrates proactive leadership qualities in both the daily operation of banquets as well as long-term visioning.
  • Excellent communication skills, both verbal and written.
  • Ability to communicate effectively with members, guests, co-workers and management
  • Strong customer service skills and the ability to resolve customer issues or complaints
  • Dependable and meets goals.


  • Bachelor’s degree in Hospitality Management or related field of study preferred.
  • Minimum four (4) years of experience working as an Assistant Banquet Manager or Banquet Captain/Supervisor, preferably in full service resort property.

Physical & Other Requirements:

  • While performing the duties of this Job, the employee is regularly required to stand and talk or hear.
  • The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
  • The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Evenings, weekends and holidays are a regular part of the schedule.
  • Must have excellent attendance and conduct record for consideration.
  • Non-smoking candidates preferred.


  • Employee Assistance Program (EAP)
  • Holiday Pay (Christmas Day, New Year's Day & 4th of July)
  • Health & Dental Insurance
  • Life Insurance
  • Long Term & Short Term Disability Insurance
  • Paid Time Off (PTO) - based on hours & years of service
  • Flexible Medical Spending & Dependent Care Plans
  • 401(k) Plan - after one year of service
  • Profit Sharing
  • Tuition Assistance
Resort benefits:
  • Free Skiing, Snowboarding & Golfing
  • Free Outdoor Water Park & Climbing Wall
  • Free Use of Indoor Pool & Fitness Center
  • Free Alpine Slide Rides
  • Discounted Fitness & Wellness Classes
  • Meal Discounts
  • Crystal Spa Discounts
  • Retail Discounts
  • Room Lodging Discounts
  • Free Professional Group Ski & Snowboard Lessons
  • Discounted Professional Golf Lessons
  • Free Mountain Bike Rental, Tennis & Ice Skating
  • Discounts on Resort Activities & Family Programming

About This Employer

Crystal Mountain

12500 Crystal Mountain Drive

Thompsonville, MI 49683

Telephone 231.378.2000 x 2403

260 Room Resort

About Us

Located in the heart of Benzie County, Crystal Mountain is the Midwest’s premier four-season family resort featuring some of the finest accommodations northern Michigan has to offer – 36 holes of championship golf, 58 downhill slopes, 25 km of cross-country trails, the award-winning Crystal Spa, Michigan Legacy Art Park, and so much more.

Our Mission

Be the stage for the exceptional experiences that connect people with self, others, nature and ideas.

Our Vision

Become nationally-recognized as a year-round community that celebrates healthy lifestyles, is guided by enduring design principles, and is committed to responsible stewardship of our natural, human and economic resources.

Our Values

  • People and the Environment: Our greatest assets that we pledge to respect, serve and sustain.
  • Quality: Part of our DNA that permeates every decision we make.
  • Safety: Job One -- Being vigilant to make this a safe place to live, work, learn and play.
  • Collaboration and Partnerships: This is how we do things because it creates the highest value over time.
  • Profit: Earn through sustainable and responsible use of our resources.
  • Fun: It's the magic in our business.
We are dedicated to the guests we serve, the employees we trust, the community we support, and the shareholders & property owners we value.