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General Manager

posted April 25, 2018

Courtyard Richmond Chester
Chester, VA
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664999 l

About This Job

Shamin hotels, the largest hotel management company in Central Virginia, is currently recruiting for a General Manager for our Courtyard Marriott Chester, VA.

Courtyard by Marriott Richmond/Chester offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.

The newly renovated Courtyard Chester located at 2001 West Hundred Road Chester, VA 23836 is currently hiring a General Manager.

Responsibilities include: Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, as well as food and beverage operations, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

JOB SPECIFIC TASKS

Managing Property Operations
  • Ensures service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.).
  • Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.
  • Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
  • Creates and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
  • Prepares for QA audits (i.e., daily and pre-visit activities).
  • Review and follows-up on property GSS scores and comments.
  • Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
  • Manages the implementation of major brand standards.
  • Delegates responsibilities for operations and projects to appropriate level of associate.
Managing Food and Beverage Operations
  • Monitors Food and Beverage forecasting and par levels to reduce waste and maximize Food and Beverage profit margins.
  • Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.
  • Ensures bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management.
  • Conducts periodic compliance audits with Back of House associates to ensure they use job aids (HA checklist open and close, production charts, freezer pull check, Inventory ordering checklist, temp logs, mapping/zoning fridge, org of space, etc.)
  • Provides coaching on operations and troubleshooting of Micros and other technology components within property common areas.
Managing and Sustaining Sales and Marketing Strategy
  • Works with the Sales Manager to implement sales strategy for the property (e.g., goal setting, setting rates, etc.).
  • Identifies and champion creative marketing solutions that fit the brand and property needs.
  • Manages relationships with decision makers at top accounts.
  • Interacts with in-house guests to prospect for new sources of business.
  • Coaches and reinforces associate selling strategies that take advantage of property.
  • Participates in and host customer recognition events to drive sales.
  • Understands and leverage sales and marketing advantages over competitor properties within market.
  • Monitors sales strategy effectiveness and compliance.
Managing Profitability
  • Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
  • Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
  • Initiates action to support property revenue and profitability goals.
  • Understands how food and beverage product variability can affect profitability.
  • Reviews and signs off on invoices.
  • Consolidates reports needed for period-end review (e.g., P&L, GM monthly score card).
  • Reviews property performance on period basis with Regional Director.
Maintaining Revenue Management Goals
  • Manages the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).
  • Reviews and works with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.).
  • Balances inventory to ensure same-day sellouts.
Managing and conducting Human Resource activities
  • Understands the performance expectations for all positions within the property (e.g. front desk associate, bistro attendant, etc).
  • Completes management training (e.g., ConnectU, GM conferences, HR Skills, etc.).
  • Facilitates cross training to support associate professional growth and operational excellence.
  • Ensures ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).

Requirements

Education and Experience
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area OR
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Please send resume with salary requirements.

We are proud to be an equal opportunity employer and maintain a drug free work environment. We participate in E-Verify to assure the employment eligibility of our staff to work in the United States. We also perform thorough background and reference checks on potential employees.

Please see our website for more information: www.shaminhotels.com

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About This Employer

Courtyard Richmond Chester

2001 West Hundred Road

Chester, VA 23836

Telephone (804) 414-1010

135 Room Hotel

www.marriott.com

Managed by

Our Hotel

The new state-of-the-art lobby at the Courtyard by Marriott Richmond-Chester provides greater flexibility for guests traveling to Richmond, VA. This hotel in Chester features renovated guest rooms and a new lobby with inviting spaces to work or relax, free Wi-Fi and access to the latest news, weather and local information via our GoBoard. The highlight of our new lobby is The Bistro - Eat. Drink. Connect., which offers healthy food, beverages, and Starbucks items in the morning and evening dinner service with cocktails. The hotel is near the Richmond International Raceway, Greater Richmond Convention Center, and Kings Dominion. Business and government travelers will find it convenient to get to Honeywell, Ft. Lee, DuPont, Alstom, Amazon, Pepsi, and the Defense Supply Center. We offer a fitness center, indoor pool, whirlpool, 24-hour business center and boarding pass printing service to make your travel easier.