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Assistant General Manager

posted April 29, 2018

Radisson Hotel Dallas North-Addison
Addison, TX
681766 l

About This Job

What you will be doing

  • Assist in the daily operations of the hotel including Front Office, Housekeeping, Maintenance, Food & Beverage and accounting.
  • Supervise, train, evaluate, motivate, guest interactions.
  • Train team members on Opera systems
  • Oversee and ensure accountability of all operational hotel team members.
  • Verify and Review all housekeeping reports on a daily basis for accuracy. Follow up immediately on any discrepancies, especially in the area of “ghost” rooms.
  • Verify and maintain daily employee hours into the time and attendance system; as well as on paper.
  • Prepare Employee work scheduled on weekly basis
  • Acts as the hotels public relations director and promotes the property
  • Monitor and reply to Guest feedback on Madelia, Google, yelp, Trip advisor, OTA's etc.
  • Interact with guests on a frequent basis to obtain feedback about their experience.
  • Making sure all billing disputes, guest inquiries and guest complaints gets handled properly.
  • Maintains accurate records including cash flows sheet, guest AR Ageing reports, Direct billing etc.
  • Check night audit package on daily basis to ensure house balance.
  • Immediately bring to the attention of the General Manager discrepancies in departmental reporting.
  • Balancing of room inventory, proper recording of “No Show’s”, Guest ledger
  • Verify that travel agent commissions are correct prior to forwarding to payables for payment.
  • Control costs by adhering to standards of operations forecasting revenue, scheduling, payroll control, and other expenses.
  • Selects or assist in the selection of hotel staff and completes all new hire paper works.
  • Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
  • Assisting General Manager during meetings or conducts the morning HOD meetings in the absence of General Manager.
  • Performs daily, weekly and monthly property condition and inspections.
  • Ensures property, grounds, physical plant and work areas maintained to standard.
  • Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
  • Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
  • Audit inventory and revenue on market store and restaurant supply.
  • Performs sudden audits on rooms and other operating areas.
  • Inspect rooms and insure cleanliness and maintenance goals are met.
  • Ensure all hotel maintenance issues get fixed on timely manner
  • Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
  • Maintain a professional appearance always and ensure hotel staff is at grooming standards.
  • Must be available 24/7 in case to respond to any guest or employee emergencies.
  • Cover shifts in all departments as scheduled or unscheduled
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Assisting in sales as and when required and development with strong sales prospects.
  • Assist DOS, setting up the BEO (Banquet Event Order)
  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
  • Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
  • Submit daily reports to General Manager as requested.
  • All Other duties as assigned by the General Manager or Management.

Compensation: $40,000 annually


About This Employer

Radisson Hotel Dallas North-Addison

4960 Arapaho Road

Addison, TX 75001

Telephone (972) 490-1212

101 Room Hotel

Enjoy easy access to North Dallas and the airport

With a location on the outskirts of North Dallas less than two miles from Addison Airport (ADS), Radisson Hotel Dallas North-Addison offers comfortable accommodations for an overnight getaway or a weeklong conference. Reserve a spot on our complimentary shuttle, which travels to and from Addison Airport and to other nearby destinations. Our hotel is also just off the Dallas North Tollway and across the street from DART Transfer Station, making commutes even more convenient.

Parking isn’t the only freebie you receive while you stay with us in Addison, TX—our guests also enjoy free Wi-Fi included with every reservation. With business and fitness centers that are both open 24 hours, you can get everything done on your own schedule. Take advantage of these amenities:

  • Complimentary shuttle within five miles of the hotel, available by reservation
  • Outdoor pool
  • 24-hour business center
  • Fitness center – open 24/7
  • Free outdoor parking