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Assistant General Manager

posted April 30, 2018

Homewood Suites by Hilton Rochester/Greece, NY
Rochester, NY
Our Homewood suites by Hilton in Rochester/ Greece is seeking a passionate hospitality driven Assistant General Manager.
600048 l

About This Job

Job overview

The Assistant General Manager is a key leadership role and is responsible for assisting the General Manager in the successful oversight of hotel operations in accordance to Hilton Standards. Successful oversight includes but is not limited to high quality guest satisfaction, associate engagement, associate retention, financial performance, sales, revenue generation and maximizing profits.

The ideal candidate will have two or more years of Hotel Customer Service experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills.*

Job Description:

  • Supervises Front Office and works in conjunction with Director of Services , Director of Sales and Maintenance Engineer.*
  • Reviews daily front office procedures and ensures proper transmission of all necessary information to the home office.*
  • Ensures proper training programs and procedures are in place in conjunction with the General Manager and according to system standards.*
  • Responsible for proper administration of keys.*
  • Responsible for knowing hotel emergency procedures.*
  • Manages inventory and assists General Manager with budget control.*
  • Inspects rooms daily.*
  • Interviews and hires Front Office team members.*
  • Conducts employee discipline with regard to front office personnel.*
  • Ensures proper uniform standards are in place throughout departments.*
  • Accommodates guest special requests.*
  • Responsible for knowing area attractions and services in order to accommodate guest needs.*
  • Responsible for knowing Homewood Suites services and amenities in order to accommodate guest needs.*
  • Reviews room inventory with sales and assist in selling strategies to maximize room revenue.*
  • Monitors tracking of leads and results. Communicates with Director of Sales to ensure that leads are actively managed and followed up on.*
  • Takes ownership of sales when General Manager or Director of Sales is not available.*
  • Assists General Manager in maintaining accounts.*
  • Responsible for helping coach, train and motivate all members of the in-hotel team on their roles in the sales process.*
  • Ensures team member attitudes of attentiveness in meeting guest needs.*
  • Oversees the daily operations of the hotel in the absence of the General Manager.*
  • Responsible for making sure that the brand standards of Hilton are met in each department including housekeeping inspections, maintenance checklists and prepares for quality inspections.*
  • Assists and maintains proper rate strategy through Hilton issued systems.*
  • Coaches the team as needed to ensure they understand the hotels standards.*
  • Fills in for the Housekeeping Manager, Front Office, Breakfast Ambassador, or Maintenance as needed.*
  • Responsible for servicing guest issues through the appropriate channels.*
  • Responsible for maintaining training requirements.*
  • Responsible for bank deposit , cash handling procedures and shift drops.*
  • Run errands as needed.*
  • Attends weekly managers meetings.*
  • Provides a professional image at all times through appearance and dress.*
  • Perform other related duties as assigned.*

Required Schedule and Availability:

Work schedule is based on the needs of the hotel. Must be available to work a various work schedule which may include weekends, holidays, split shifts, afternoon shifts, overnight shifts.

Responsibilities also include covering all sick calls as needed with 24-hour on-call and availability to include days, nights, weekends, and holidays.

Supervisory Responsibilities:

Manages three to four subordinate supervisors who supervise a total of 20 employees in the Housekeeping, Food and Beverage, Front Desk and Maintenance Departments. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises 10 employees (non-supervisory). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Responsibilities also include covering all sick calls as needed with 24-hour on-call and availability to include days, nights, weekends, and holidays.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

  • Friendly and strong communication skills.
  • Minimum of 1-2 years of Hilton Hotel experience or equivalent customer service related leadership experience.
  • Customer service experience.


Associate's degree (A. A. / A. S.) or equivalent from two-year college or technical school; or one to two years related experience in hospitality and/or training; or equivalent combination of education and experience.

Language Ability:

  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. 
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. 
  • Ability to effectively present information to top management, public groups, and/or boards of directors.

Math Ability:

  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. 
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; payroll systems; internet software; human resource systems and order processing systems.

Certificates and Licenses:

Valid driver's license

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand; walk and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions and risk of electrical shock.

The noise level in the work environment is usually moderate.


Your benefits will include a competitive salary with performance bonuses up to 15% of your annual salary and holiday entitlement. As an employee, you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton and its partners. We look forward to explaining in detail the range of your benefits that you would expect from our organization.

Compensation: salary plus bonus


About This Employer

Homewood Suites by Hilton Rochester/Greece, NY

400 Center Place Drive

Rochester, NY 14615

Telephone (585) 865-8534

95 Room Extended Stay

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Our Hotel

Stay at the Homewood Suites by Hilton® Rochester/Greece hotel located seven miles from Greater Rochester International Airport. With your own fully equipped kitchen and separate living room, you’ll feel right at home in one of our elegant Rochester, NY suites.

Whether you’re here on business or vacationing with loved ones, we want to make your stay as comfortable as possible. Start your day at our Greece, NY hotel with a complimentary hot full breakfast and return for our evening social Monday through Thursday.

Hold your business meeting in one of two elegant meeting rooms. Use the hotel Business Center and A/V equipment rental service to help your event run as smoothly as possible. Take advantage of the hotel's location off Interstate 390 and within five miles of businesses including IBM, Delphi, Carestream, Kodak, Alling and Cory, and Unity Hospital.

While in Greece, stay fit and toned in the fitness center, or swim lengths in the heated pool. Choose from a wide selection of casual restaurants and fine dining experiences in the local area.