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Guest Services Agent

posted September 27, 2018

Hotel Trio Healdsburg
Healdsburg, CA
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About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Hotel Trio Healdsburg

110 Dry Creek Road
Healdsburg, CA 95448

(707) 343-8095

122 Room Hotel

www.hoteltrio.com

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Our Hotel

Set in the heart of Sonoma County, Hotel Trio offers travelers the best of both worlds: a hub for exploring wine country, and plenty to enjoy footsteps from our door. Taking cues from its surroundings, the hotel marries convenience with character, becoming a base camp for tourists, wine industry pros, wedding celebrations, and all those who seek to make the most of a stay in Sonoma County. Whether the goal is to explore the lush agricultural region or to relax on property with locally-sourced food and a vineyard-bought bottle, we live in that sweet spot between “splurge” and “smart,” “familiar” and “surprising.” Warm, over-sized accommodations with full kitchens encourage spreading out. Thoughtful amenities, local partnerships, and friendly service are attuned to guests’ preferences and personalities. We are a new type of hotel for the region, one that helps guests see both wine country and what it means to relax in a fresh way.