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Front Desk Manager

posted May 3, 2018

Hotel Jackson
Jackson, WY
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Join an award-winning hotel in downtown Jackson Hole to pursue career of your dreams
682599 l

About This Job

SUMMARY:

Family owned and operated in the heart of downtown Jackson Hole, Wyoming, Hotel Jackson redefines the art of western hospitality with exquisite accommodations in a pristine setting for an extraordinary luxury, boutique hotel experience. Dining options include FIGS restaurant and lounge serving authentic Lebanese cuisine. Our expertise and authenticity allow us to curate unforgettable, bespoke experiences sharing the people, place and culture of Jackson Hole.

Forbes 4 Star Property - AAA Four Diamond Rated

 

RESPONSIBILITIES:

  • Ensure that every guest experience meet or exceed expectations while maintaining Hotel Jackson's core identity and values;
  • Monitor and supervise all front desk and concierge personnel in accordance with Hotel Jackson's approved policies and procedures;
  • Train all front of house staff to Forbes standards. Responsible for implementation of policies and procedures;
  • Be able to resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, and to accommodate special requests whenever possible;
  • Be able to utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

 

REQUIREMENTS:

  • Bachelor’s degree in hospitality preferred;
  • 3+ years of experience in a guest facing front office capacity;
  • 2+ years supervisory/management experience;
  • Detail oriented and enjoy working with the public;
  • Outstanding customer service and communication skills;
  • Excellent verbal and written communication skills and a can-do positive attitude;
  • Be available for work days, evenings, weekends and holidays.

 

Position Type / Expected Hours of Work

This is an exempt position. Days and hours of work are variable. As a small, family-owned business, exempt employees are expected to perform tasks outside of their normal purview.

Job Type: Full-time. Competitive benefits package and housing are provided

Hotel Jackson is an Equal Opportunity Employer. Hotel Jackson considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.

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About This Employer

Hotel Jackson

120 N. Glenwood Street
P.O. Box 1660

Jackson, WY 83001

Telephone (307) 733-2200

59 Room Hotel

hoteljackson.com

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Our Hotel

Situated in the heart of downtown Jackson Hole, Wyoming with breathtaking views of the Grand Tetons, Hotel Jackson redefines the art of western hospitality with exquisite accommodations in a pristine setting for an extraordinary luxury hotel experience.