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Guest Service Agent

posted August 13, 2018

Courtyard Appleton Riverfront
Appleton, WI
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672441 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the “EEO is the Law” poster and supplement.

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About This Employer

Courtyard Appleton Riverfront

101 South Riverheath Way
Appleton, WI 54915

(920) 903-9256

97 Room Hotel

www.marriott.com

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Our Hotel

Set along the banks of the Fox River, the all-new Courtyard Appleton Riverfront offers the ideal location for business and leisure travelers. Our hotel is about 5 miles from Fox Cities Convention & Visitors Bureau and just a few miles from downtown Appleton. With Fox River Mall, Lawrence University and Fox Cities Performing Arts Center nearby, it's easy to shop, learn and be entertained while visiting. Guests can retire to our modern accommodations boasting thick mattresses and cotton-rich linens for a peaceful night. Some rooms also offer a balcony to look out over the water for inspiration. Travelers can stop by The Bistro for breakfast and dinner to appreciate healthy and hearty options along with Starbucks® beverages and local Wisconsin beers. Anyone looking for a venue to host colleagues for a training session or conference, our Riverheath Room is the answer!