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Retail Associate - Georgetown, DC

posted May 15, 2018

Rent The Runway
Washington, DC
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As a Retail Associate at Rent the Runway, you will have the opportunity to transform the way the modern woman gets dressed today. This role will introduce her to our rotating dream closet, educate her on how Rent the Runway works, and provide 5-star customer service during her visit.
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About This Job

The Position Overview:

As a Retail Associate at Rent the Runway, you will have the opportunity to transform the way the modern woman gets dressed today.  This role will introduce her to our rotating dream closet, educate her on how Rent the Runway works, and provide 5-star customer service during  her visit. You will have the opportunity to turn the majority of our visitors into lifelong customers! 

Do you think you have what it takes to dream big in our dream closet?

Enter our dream closet of…

  • exceptional customer experience
  • endless opportunity to learn and grow with your team
  • taking risks where trying new things and learning from mistakes are valued
  • new adventure to rewrite the rules  
  • a positive work environment of outstanding teamwork, mutual respect and exceptional morale.
  • lead in understanding, implementing, and living in the core values!

Do you have a passion for....

  • forming genuine connections with customers to create a memorable experience that makes them want to come back?
  • joining a disruptive retail environment where we’re always rewriting the rules?
  • working together to achieve something better than what we can do individually?
  • taking risks, trying new things and where learning from mistakes are valued - we are continuously improving?
  • a positive and collaborative work environment that includes mutual respect and trust

Job Responsibilities:

  • Ensures customer expectation is exceeded at each visit with a “go the extra mile” mindset
  • Ability to style multiple customers simultaneously while delivering optimal customer experience
  • Demonstrate expert knowledge on style and fit of RTR inventory, specifically regarding various  body-types and silhouettes
  • Understanding of all key customer types: (Subscriber, Walk-in, Appointment, etc) and being able to create unique experiences for each and every one of them throughout their store visit
  • Responsible for meeting individual goals including customer satisfaction score, sales goals and clienteling goals
  • Keep the store presentable and organized at all times through replenishing inventory, re-racking and maintaining cleanliness throughout the store

Position Requirements:

  • A minimum of 1-2 years in retail, hospitality or relative fashion experience in a high volume environment
  • Business acumen - written and verbal
  • Must be customer-focused
  • Strong Computer and Presentation skills - with a focus on Mac products
  • Priority Setting and time management
  • Proven track record in attendance and performance
  • Must be able to climb stairs in a multi level store
  • Must be able to work while standing and walking and be able to lift approx 20 lbs
  • Ability to work a flexible schedule within a minimum of 40+ hours per week (Full Time) including evenings, weekends and holidays
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About This Employer

Rent The Runway

3336 M Street NW

Washington, DC 20007

Telephone 2125946860 ext. 201

Club - Other

www.renttherunway.com

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About the company

Rent the Runway is disrupting the $1.7 trillion global fashion industry by introducing clothing rental as a utility in women’s everyday lives and empowering women to feel like their best selves everyday. We have pioneered the Closet in the Cloud and believe that every person globally will soon have a subscription to fashion. Since our launch in late 2009, we have raised $210M from top-tier investors and built one of the most beloved brands on earth. We are proud to be both a profitable and high-growth business, with a loyal 8 million -strong customer base who share the experience of renting as being empowering and smart.

Our 1000+ employees have a revolutionary spirit that permeates our culture. We’ve built - proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion brands - and we are obsessed with continuing to game change our customer experience. We are also trying to revolutionize entrepreneurship itself - proving that diverse teams produce outsized impact. The Rent the Runway Foundation, which our two co-founders launched together in 2015, helps tens of thousands of female entrepreneurs build and scale their own businesses with the mission of founders more clearly representing the demographics of this country.

Why people like to work here

We’re looking for smart, collaborative people to help us solve challenges that never existed before. People who are not only bored by the status quo, but want to break it over their knee and mold it into something new, unique, beautiful even. We’re looking for hungry people with opinions and voices — who want to use them to change the world with us.