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Public Area Attendant

posted April 3, 2019

Hyatt Place and Hyatt House Denver/Downtown
Denver, CO
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Great opportunity to join a company where " Success knows no boundaries"
647772 l

About This Job

Location: Hyatt Place Denver Downtown

 Apply at www.whitelodging/careers

Requisition # 3613


Summary:
The Public Areas Housekeeper maintains overall cleanliness of the hotel’s public space by cleaning all assigned areas thoroughly on a daily basis.

 


Responsibilities:
•    Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the     White Lodging Way.
•    Pick up and sign for keys and radio following proper key control procedure.
•    Respond promptly and efficiently to guest complaints and needs.
•    Respond to pages and radio calls immediately.
•    Complete duties on the daily checklist/railroad schedule.
•    Follow proper use of approved chemicals and accurately label chemical containers. Always use gloves and goggles when handling chemicals. Complete Chemical Training and Blood         borne Pathogen Training.
•    Clean public areas including restrooms, floors, elevators, lobbies, hallways, vending areas, service areas, stairwells, health club, pool, exercise room, business center, guest laundry,         game room, gift shop, and pre-function space and restock supplies. Clean elevator tracks, walls and doors.  Use wet floor signs as required.
•    Clean and polish glass, windows, mirrors, vending machine, ice machines, house telephones, public telephones and wall fixtures.
•    Buff, wax and polish floors. Vacuum, shampoo and remove gum spots from carpets as required.
•    Remove all litter from public space, dust thoroughly.
•    Stock supply cart.
•    Clean guestrooms as needed in accordance with productivity standards.
•    Clean the guest laundry and restock supplies.
•    Ensure security and confidentiality of all guest and hotel information and material.
•    Practice energy conservation at all times.
•    Notify manager of maintenance issues.
•    Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule
•    Attend work on time as scheduled and adhere to attendance policy.
•    Participate in daily preshift.
•    Utilize property Service Recovery/Defect Tracking processes.
•    Report unsafe conditions and suspicious activity to Loss Prevention/Management.
•    Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
•    Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.
•    Promote teamwork and associate engagement.
•    Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).
•    Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red         Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures
•    Perform other duties as assigned
•    Work nights, weekends, and holidays as necessary.

 

 

 


Other information:
COMPETENCIES
•    Job Knowledge    
•    Flexibility/Adaptability
•    Quality of Work    
•    Perseverance
•    Quantity of Work    
•    Organization Skills
•    Guest Focus/Customer Service    
•    Effort
•    Reliability/Dependability    
•    Judgment/Problem Solving
•    Motivation/Initiative    
•    Cooperation/Teamwork

SKILLS
•    Must pass certification quiz/test for position.  

EDUCATION/EXPERIENCE
None required.

WORKING CONDITIONS
•    Lift, carry or otherwise move up to 10 lbs. regularly.
•    Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.
•    Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
•    Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

 

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About This Employer

Hyatt Place and Hyatt House Denver/Downtown

440 14th Street
Denver, CO 80202

(303) 893-2900

Managed by

Our Hotel

Downtown Denver’s only Hyatt Place hotel brings you the modern conveniences and smart accommodations you expect from Hyatt. Be within walking distance of the Colorado Convention Center, the free 16th Street Mall Ride and the Central Business District. You’ll appreciate our free daily hot breakfast, Wi-Fi and our 24/7 StayFit™ Gym. And you’ll also have the benefit of our unique connection to Hyatt House and its offering of suites and amenities that are perfect for extended-stay travelers.

What Our Guests Love:
  • Only Hyatt Place in Downtown: Take a look at our hotel photos and you’ll see the unique, modern styles of our lobby art, Coffee to Cocktails Bar, guestroom designs, pool and StayFit™ Gym
  • Comfy rooms with a Cozy Corner: Our hotel rooms feature open spaces with separate living and sleeping areas as well as our Cozy Corner sectional sofa-sleeper
  • Wake up to free hot breakfast: Daily a.m. Kitchen Skillet™ serving up a delicious morning meal with breakfast sandwiches, waffles, French toast, oatmeal, fresh fruit, and more
  • The ideal downtown Denver location: Stay just two blocks from the Colorado Convention Center and other attractions, including 16th Street Mall, Denver Center of Performing Arts, Denver Arts Museum and the McNichols Civic Center Building
  • A unique dual-branded hotel: Take advantage of additional amenities in the connecting Hyatt House, which offers spacious suites and more conveniences for extended-stay travelers visiting on business or family vacations