posted June 4, 2019WoodSpring Suites Dayton South
ATTENTION HOTEL GUEST SERVICE-FRONT DESK EMPLOYEES...LEARN HOW TO BECOMING A HOTEL GENERAL MANAGER, COME JOIN THE BEST HOTEL TEAM. GUEST SERVICE LEAD IS RESPONSIBLE FOR THE HOTEL IN THE ABSENCE OF THE GENERAL MANGER.
Directs and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to WoodSpring Hotels Brand Standards and WHPM policy. Directs other employees and prioritizes job duties when General Manager is away from the hotel.
Acts as Manager-on-Duty, GSR in the absence of staff due to call-off, termination, or resignation.
Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous, designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Inspects guest rooms and public spaces to ensure compliance with Brand Standards and to confirm rooms and property are guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Essential Functions are not all inclusive; other duties may be assigned.
Action Oriented – Demonstrates a commitment to effective job performance by taking action on one’s own and following through to get the job done. Effectively manages multiple priorities with a results-oriented sense of urgency.
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Conflict Management – Successfully mediates conflict between individuals and groups; can negotiate consensus and agreement and settle disputes equitably; can find common ground and obtain cooperation of parties involved.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure, with strong organizational time management skills and problem solving skills.
The WoodSpring Suites Dayton South, just off Interstate 75 and convenient creates an extended stay hotel experience unlike any other. With three room types to choose from, all with fully-equipped kitchens, this hotel is an excellent option for nightly, weekly and extended stay guests.
Our unique extended stay hotel offers three room types, all of which include the comforts you require at a price you can afford. Each Dayton weekly hotel room is fully-furnished and includes a modified kitchen with a full-size refrigerator and freezer, a two-burner stovetop, microwave, living room/bedroom furnishings and more. All guests have access to on-site, 24/7 laundry facilities and vending machines – ideal for extended stays – and wireless internet is available for an additional fee.
WoodSpring Dayton South Dayton provides convenient access to many popular local attractions, including:
WoodSPring Suites Dayton South extended stay hotels provide a truly affordable, incredibly clean, always simple extended stay hotel experience. Now part of the WoodSpring Hotels extended stay family, we’re even more committed to providing our guests with the friendly service, essential amenities and reasonable rates they’ve come to expect. Whether you’re traveling for a night, a week or even longer, you’re sure to appreciate the kitchen in every room and the option to pay for only the additional amenities and services you need. Make Value Place extended stay hotels your choice when you want the comforts of home at an incredible value.