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Food & Beverage Manager

posted May 25, 2018

Pocono Palace Resort
East Stroudsburg, PA
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450666 l

About This Job

Essential Functions:

  • Plan and direct the functions of administration and planning of the Food & Beverage department to meet the daily needs of the operation.
  • Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments such as room service, restaurants, kitchens, stewards, etc.
  • Monitor and, when necessary, develop and implement schedules for the operation of all restaurants and bars to achieve a profitable result.
  • Participate in the creation and merchandising of attractive menu designs to attract a predetermined customer market.
  • Implement effective controls of food, beverage and labor costs among all sub-departments and monitor the food and beverage budget to ensure efficient operation and that expenditures stay within budget limitations, including achieving budgeted revenue and labor expenses.
  • Assist the departmental managers\supervisors in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising, and promotions. Maximize food and beverage department profitability.
  • Regularly review and evaluate the degree of customer satisfaction of the individual outlets, to recommend new operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes. Investigate and resolve food quality and service complaints.
  • Develop, along with assistance from department heads, operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchase specifications, recipes, portion specifications, menu abstracts, food production control, job descriptions, etc.
  • Ensure compliance with all Packard corporate policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations.
  • Hire, train, supervise, develop, discipline and counsel all food and beverage management team members according to Packard policies and procedures.

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Thorough knowledge of food and beverage operations including foods, beverages, supervisory aspects, service techniques, and guest interaction

  • Considerable skill in math and algebraic equations using percentages
  • Ability to walk, stand, and/or bend continuously to perform essential job functions
  • Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems
  • Ability to work under pressure and deal with stressful situations during busy periods
  • Ability to access and accurately input information using a moderately complex computer system

Experience

Ten years’ experience in food and beverage, three of which should be from a management level.

NOTICE: The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

EOE DRUG FEE WORKPLACE

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About This Employer

Pocono Palace Resort

206 Fantasy Road

East Stroudsburg, PA 18302

Telephone (570) 588-6692

Reservations (800) 432-9932

189 Room Resort

www.covepoconoresorts.com

Pocono Palace Resort

Exuding the relaxed atmosphere of a private club, Pocono Palace Resort is a romantic retreat on private Echo Lake in the heart of the Pocono Mountains. A favorite of couples and honeymooners, this four-season resort property features 189 suites, two restaurants, a bar and the Applause Nightclub. Guests gather at the the Indoor Activity Zone for racquetball, basketball, mini golf, tennis, billiards and arcade games, while spa-goers unwind in the Spa, where a menu of massages, aromatherapy wraps and other services promote relaxation and wellness.

In winter, the resort offers snowmobiling, snow shoeing, snow tubing and nearby snow skiing keep winter sports enthusiasts on the move. In spring, summer and fall, outdoor recreation includes tennis, speedboat rides, paddleboats, bicycling, nature trail walks, fishing on a private pond and nearby horseback riding. Year-round, guests enjoy miniature golf, tanning beds, billiards, roller-skating, swimming, racquetball, tennis and video game arcade.

The resorts share a Key Around Club program that allows guests of one resort to use the services and facilities of all three.

Check out these Pocono Palace features (all included in your stay):

  • Outdoor Adventure Zone featuring Laser Tag, Paintball, and other adventurous activities (Normal fees applies to Laser Tag and Paintball.
  • Fishing and boating on our private lake
  • Indoor Activity Zone featuring arcade, racquetball, roller-skating and more. (Nominal fees apply to arcade)
  • Wireless internet at Spooner’s Cafe

Pocono Palace features the Indoor Activity Zone, that delivers year-round fun and excitement, including racquetball, basketball, roller-skating, miniature golf, billiards and arcade games.

Careers

OPPORTUNITY AWAITS IN THE PICTURESQUE POCONO MOUNTAINS
  • Unlimited Career Growth
  • Long-Term Career Possibilities
  • Your Chance To Make An Impact
  • Inspiring Leadership

We recognize all the passion and dedication that has built this remarkable Team here at Pocono Palace Resort. We hope you do too! 

  • For your wellbeing: medical, dental, vision, employee assistance program
  • For your security: short term disability, long term disability, life insurance
  • For your personal situation: personal time off, vacation time off, holiday pay, bereavement leave
  • For you: free room night every year, free Team Member meals
  • For more savings: gift shop & café discounts, family & friends discounts for room reservations, discounted tickets to big name entertainment in our nightclubs
  • For more adventure: discounts with our preferred vendors like Pocono Whitewater rafting, CBK TreeTop Adventures, Skirmish paintball, Stock Car Racing Experience at Pocono Raceway

Pocono Palace Resort is always looking for dedicated and enthusiastic team members to join our family! We welcome applicants to experience unlimited career growth, multiple-brand experience, and your chance to make an impact.