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Guest Service Representative/ Front Desk Associate Part-Time

posted June 1, 2018

Crowne Plaza Portland Downtown Convention Center
Portland, OR
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About This Job

Front Desk Associate/Guest Service Representative

Hollander Hospitality looks for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

Hollander Hospitality is seeking a Guest Service Representative for our Crowne Plaza hotel in Portland, OR. The Guest Service Representative provides outstanding guest service to arriving, departing and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times.

STATUS:

  • Part Time

 SCHEDULE:

  • Monday - Sunday, flexible schedule; must be available weekends and holidays

 RATE OF PAY:

  • $13.00 per hour , $14.05 with 3 years’ experience

BENEFITS AND PERKS:

  • Paid Sick Time or Paid Time Off
  • Hotel travel discounts
  • Employee Assistance Programs
  • Subsidized Annual Tri-Met Bus Pass

For eligible employees:

  • Holiday pay
  • Employee Meal Program
  • Insurance - Medical, Dental, Vision
  • Life Insurance and Supplemental Life Insurance
  • 401K with employer matching contribution

REQUIREMENTS

QUALIFICATIONS

Knowledge of:

  • Principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction
  • Standard cash handling procedures

Skills and Ability to:

  • Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs
  • Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely
  • Add, subtract, multiply and divide quickly and accurately to handle money, give correct change, balance till and prepare cash drops
  • Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system
  • Meet attendance requirements with dependability and consistency
  • Maintain a neat and clean appearance to meet hotel standards and represent the hotel positively
  • Manage one’s time in order to meet productivity standards
  • Multi-task and maintain composure and accuracy while handling frequent interruptions

Education and Experience

  • High school diploma or equivalent
  • At least one year experience providing customer service directly to the public
PHYSICAL REQUIREMENTS
  • Medium Work – exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.
  • Must be able to grasp, see, crouch, lift, reach, perform repetitive motions.

Compensation: $13.00 per hour , $14.05 with 3 years’ experience

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About This Employer

Crowne Plaza Portland Downtown Convention Center

1441 NE 2nd Avenue

Portland, OR 97232

Telephone (503) 233-2401

241 Room Hotel

www.ihg.com

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Our Hotel

Imagine a luxury hotel that embodies the spirit of the Pacific Northwest’s most progressive city. At the Crowne Plaza Portland Downtown, we’re redefining the upscale hospitality experience with an unwavering commitment to sustainability, a unique range of amenities, and an innovative approach to delivering the highest standards of comfort for our guests.

Located just steps from the Oregon Convention Center and Moda Center (formerly Rose Garden Arena), within a world-class network of rapid transit, the Crowne Plaza Portland Downtown hotel is your home base for exploring the city’s countless cultural treasures. We are the only downtown Portland hotel that will pick you up and drop you off with an affordable airport shuttle. We also have a fleet of guest bicycles and a complimentary local shuttle service, so you won’t have any trouble getting around.

Inside your elegant guestroom, you’ll find luxury-class amenities including refrigerators and microwaves, along with breathtaking views of the City of Roses. For a blissful night’s sleep, you’ll rest easy with our Sleep Advantage System featuring in-room aromatherapy treatment and ultra-premium bedding. But you’ll enjoy access to more than just sleeping good night's sleep: you’ll delight in distinctive Northwest cuisine at our on site restaurants; grab a cocktail in our intimate bar and you might even squeeze in a workout in our Precor fitness center.

About Hollander Hospitality 

Hollander Investments, Inc., based in Bellingham, WA for almost 40 years, develops and manages a unique mix of hotels and leased office space with over 400 employees in Washington and Oregon. We are committed to providing the highest quality services by exceeding guest expectations and industry standards, maintaining a professional staff of dedicated, knowledgeable and innovative people and remaining financially successful through earning a fair profit.