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Front Desk Associate

posted December 28, 2018

Courtyard Hartford Manchester
Manchester, CT
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About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Courtyard Hartford Manchester

225 Slater Street
Manchester, CT 06040

(860) 533-8484

90 Room Hotel

www.marriott.com

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Our Hotel

Whether traveling on business or leisure, Courtyard Hartford Manchester is the ideal choice for a comfortable stay away from home. Our hotel, located near I-84, boasts easy access to the University of Connecticut, The Shoppes at Buckland Hills and Xfinity Theater, where travelers can enjoy live performances from popular music artists. Guests can unwind upon arrival in our modern lobby and visit The Bistro, our on-site restaurant serving delightful breakfast and dining options. Once in their room, guests can spread out in our comfortable beds or get ahead of tasks using our ergonomic workspaces and complimentary Wi-Fi. If a visit is business related, we feature an ideal meeting room that can comfortably accommodate up to 40 guests theater style. After a productive day of events, guests can utilize our fitness center, equipped with cardio equipment and free weights, and enjoy a brisk workout, or opt for a swim in our indoor pool.