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Guest Service Representative Part-Time

posted October 9, 2019

Hilton Garden Inn Cincinnati/Mason
Mason, OH
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719248 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned
2-4 days per week.  3pm-11pm, starting at $10.00/hour

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Hilton Garden Inn Cincinnati/Mason

5200 Natorp Boulevard
Mason, OH 45040

(513) 204-6000

At A Glance

Stay at our newly renovated Hilton Garden Inn Cincinnati/Mason hotel to play at Kings Island or do business with local companies. Complimentary WiFi, access to the fitness center, indoor pool, restaurant and lounge make this an ideal choice for business or leisure.

Located off Interstate 71, our hotel is 18 miles from downtown Cincinnati and 33 miles from the Cincinnati/Northern Kentucky International Airport. We offer the perfect location close to Kings Island and access to local companies including Luxottica Retail, Cintas, Anthem and Procter & Gamble, all less than three miles from our hotel. Restaurants and shopping within walking distance of the hotel.

Consider our Garden Ballroom for your next meeting or event. Hold a corporate or social function in 2,600 sq. ft. of meeting space, accommodating up 150 banquet guests. Let our friendly staff help make your event a success.

  • Located off I-71, north of Cincinnati 
  • Convenient to King's Island and the Cincinnati Zoo 
  • Meeting space for 225 people in the ballroom 
  • The Garden Grill® restaurant on-site