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Housekeeping Lead Houseperson

posted March 18, 2020

Arizona Grand Resort & Spa
Phoenix, AZ
Due to the current global situation, our hiring process is temporarily on hold. We are continuing to accept applications and will reach out to interested candidates once our hiring hold is over. Thank you for your patience and continued interest in working for Arizona Grand Resort & Spa.
804128 l

About This Job

Summary of Position:

The Lead Houseperson is responsible for supervising, directing, disciplining and assisting staff to complete their assignments.

Essential Functions:

  • Visually inspect all areas of the resort for general cleanliness including all walkways, public areas, guest suites and the back of the house.
  • Supervise all duties performed by Housepersons to ensure that their duties are performed to Resort Standards of Cleanliness and Quality.
  • Supervise the training and performance of all Housepersons.
  • Participate in the completion of daily project assignments, maintain par inventory and deliver guest requests as required.
  • Communicate with Housekeeping Office, Property Operations, Housepersons and Suite Attendants to ensure all areas with challenges are addressed and completed before the end of the shift.
  • Perform office functions to prepare work assignments, organize project assignments and agendas for Houseperson.
  • Report all suspicious persons, activities or hazardous conditions to Security.
  • Provide instruction and/or guidance for guest and associates.
  • Organization of laundry facilities in Camelback, Sedona, Mountainside and Villas.
  • Other duties as assigned by Housekeeping and Resort management.


Education: N/A

Experience: Previous carpet cleaning and floor care experience required.

Certificates or Licenses: N/A

Knowledge, Skills, and Abilities:

  • Ability to communicate effectively with other associates as well as guests.
  • Ability to read and write basic English in order to effectively complete required documentation.
  • Must have the ability to organize and prioritize work in order to meet deadlines.
  • Must have the ability to exercise good judgment and control over the performance of team members.
  • Must be comfortable with the use of computers and willing to train on the necessary programs required for the inputting, organizing and printing of information required by the position.
  • Knowledge of use of carpet cleaners and floor care machines for use in rooms and hallways.

Personal Characteristics:

  • Behaves ethically.
  • Leads by example.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, general knowledge of the English language required. 
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review.)


About This Employer

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway
Phoenix, AZ 85044

(602) 438-9000

744 Room Resort

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Our Resort

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. The Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

The resort is conveniently located just six miles from Phoenix’s Sky Harbor International Airport, and features a variety of exciting amenities that put you in a world beyond, including:

  • Challenging 18-hole golf course
  • 7-acre private resort water park
  • 20,000 square-foot athletic club
  • Full-service spa and salon
  • Casual dining at our six on-site restaurants

About the company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values.

Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards.

Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.