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Night Auditor/Gallery Host Part-Time

posted January 4, 2020

Hyatt Place Milwaukee-West
Milwaukee, WI
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We are looking for outgoing and energetic individuals interested in providing a superior level of customer service to our guests.
607205 l

About This Job

As a Night Auditor, you will audit, balance and report for food and beverage and front desk and provide accurate, timely information to ensure hotel policy is followed.

Essential functions: 


  • Reconcile and balance front desk transactions

  • Reconcile and balance food and beverage transactions from micros reports.

  • Reconcile and balance all other property specific components as directed by your manager.

  • Post room and tax to guest accounts.

  • Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.

  • Follow the hotel’s rate structures, discounts and sell/upsell strategies.

  • Coordinate all guest requests, inform guests of hotel services, features and room amenities.

  • Handle guest problems with courtesy, empathy and sincerity.

  • Know and carry out specified duties in response to fire alarm, guest medical emergency and
    security threats.

  • Cancel room reservations according to policy.

  • Create conversations and share a moment by making a real connection with the guests.

  • Perform set up for breakfast.

  • Provide food and beverage to guests.

  • Report to work on time and in proper uniform.

  • Perform other tasks as assigned by management.

Qualifications:

  • Education: High school education or equivalent experience.
  • Experience: Accounting/Customer service experience preferably in a hotel or related field.
  • Hours required: Scheduled days and time vary based on hotel needs. Must be able to work weekends and holidays. Knowledge or and ability to operate a computer and reservation system.
  • Ability to read, write and speak English.
  • Ability to stand for long periods of time and occasionally lift up to 50 lbs.
  • Ability to provide friendly guest service with a smile. 
  • Prior Opera knowledge a huge benefit. 

Compensation: $11.00 - $12.00

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About This Employer

Hyatt Place Milwaukee-West

11777 West Silver Spring Drive
Milwaukee, WI 53225

(414) 462-3500

Managed by

Located less than 30 minutes from General Mitchell International Airport and just north of the heart of Milwaukee, the Hyatt Place Milwaukee West hotel offers visitors access to some of the area’s best attractions, including the Historic Third Ward, Milwaukee Mile and Potawatomi Casino. The hotel is also convenient to the area’s many festival locations, such as Summerfest, Festa Italiana and Irish Fest.

For business travelers, the hotel is minutes from offices for companies such as Kohl’s, ADM, and Inland Power Group.

For more information regarding local restaurants and activities near the Milwaukee West hotel, please visit our Activities page.

During your stay, you can enjoy specialty Starbucks® coffee drinks and friendly conversation at the intimate Bakery Cafe'. A Host will happily assist you with orders from the 24-hour Guest Kitchen, which offers café-quality, made-to-order meals and snacks along with a complimentary hot breakfast daily.