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Area HR Business Partner

posted January 23, 2019

Courtyard Redwood City
Redwood City, CA
653562 l

About This Job


OTO Development has an excellent career opportunity for an experienced human resources professional to function as the Area HR Business Partner to support the leaders of 7-10 hotel properties in the Northern California region.

If you have progressive HR experience in Hospitality or another service Industry, are a natural connector, excellent communicator and can work with a lot of personalities APPLY TODAY and let's talk!

Our ideal candidate has experience supporting multiple sites, is knowledgeable of California employment laws, union avoidance, has strong employee relations skills and is bi-lingual.

This position is based out of Redwood City, California and you will be expected to travel 30-40% of the time within a 25 mile radius with occasionall travel outside that region.

Summary of duties Include:

  • Provide support, build relationships, and partner with hotel leadership in creating a best in class workplace; build relationships at all level of the hotels’ workforce to provide people service support, employee relations, recruiting support, onboarding, benefit meetings, associate support, counseling/coaching and be proactive in finding ways that can help to engage, reward and recognize our OTO Associates!
  • Assist in the implementation of new & current people initiatives, conduct internal investigations, communicate or train on policies, review terminations, assist with onboarding of new hires, benefits orientation and overall support to the employee relations, programs and systems designed to engage, recognized and reward.  

Key Attributes for a Successful Candidate:

  • Skilled relationship Builder at all levels;
  • Bi Lingual (English/Chinese/Tagalog or English/Spanish)
  • Strong knowledge of California employment law (DFEH), wage & hour, documentation, workers’ comp, federal and state LOA, and labor relations;
  • Empathy and Service: help with improvement on our employee engagement and retention efforts.
  • Self-starter and proactive approach;
  • Comfortable & skilled with coaching and counseling to our Property leaders (GM, AGM and Department Manager);
  • Strong communication skills and ability to connect with others;
  • Excellent training skills- expert user in power point, eLearning software, comfortable with leading training or rolling out new initiatives or reinforcing existing ones;
  • Able to travel 30-45% of the time.


Core Responsibilities:

  • Develop, maintain and support a business partnership with the hotel leadership and work teams serving as an employee advocate, cultural ambassador, subject matter expert, and problem solver on employee issues.
  • Check in with associates on any issues, work with corporate on leave management, benefit communication, associate training and other initiatives.
  • Provide employee relations and engagement support to Northern California with the focus on achieving best in class workforce for high retention and associate engagement.
  • Provides coaching/counseling to hotel leadership on employee issues, documentation, terminations, and navigating through the CA employment laws.
  • Assists with CA GM & AGM training on CA Team member handbook, Manager Self Service, Recruitment /ATS.
  • Policy review and communicate with Corporate on trends relating to California employment law, wage and hour and leave ordinances at state & local levels.
  • Develops and maintains employee relations tracking, reporting and analysis.
  • Directly handling any ER matters and investigations with Northern California and working closely with Mgr.-Employee Relations and Director-Employee Relations.
  • Conduct Exit interviews within the Northern California and provide information to Corporate & regional leadership.
  • Provide training on a variety of employment related topics as needed.
  • Actively and consistently participate in weekly hotel staff meetings, daily line up meetings, departmental meetings, as needed or otherwise requested.
  • Support hiring managers/HR Analyst with recruitment efforts and provide guidance, suggestions and work on recruitment initiatives.  
  • Assist with orientation of new hires within the Northern California area.

Why OTO?

Since 2004, OTO Development (OTO) has delivered excellence in hospitality and is one of the fastest-growing hotel development and hospitality management companies in the nation. Recognized as an industry leader OTO develops, owns and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. OTO has a collective history of over 530 properties, a management portfolio of over 65 properties, plus an exciting pipeline of projects. For six years OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work®. As one of the fastest growing companies in the lodging industry, we are uniquely positioned to offer career opportunities with high growth potential.



  • Minimum two years Human Resources generalist or management experience preferably in a hotel or F&B environment AND a BS/BA Degree in psychology, hospitality management, business management or related field preferred.
  • Bi- Lingual (English/Chinese/Tagalog or English/Spanish)
  • Prefer PHR-CA, or SHRM- CP
  • Must possess strong computer skills to include: Word, Excel, PowerPoint. Strong preference: Ultimate Software, eLearning software.
  • Must possess strong organizational, task-management, leadership, creativity, verbal and written communication and presentation skills.
  • Comprehensive knowledge of all applicable federal, state and city employment and labor laws.
  • Desired continued career growth as an HR professional
  • Ability to self-lead in the workplace.
  • Travel in Northern California and Washington state.



About This Employer

Courtyard Redwood City

600 Bair Island Road
Redwood City, CA 94063

(650) 216-9435

177 Room Hotel

Welcome to the new Courtyard by Marriott® Redwood City!

The brand new Courtyard Redwood City hotel by Marriott is centrally located off the Bayshore Freeway between South San Francisco and Palo Alto. We offer a 24-hour fitness center, 24-hour business center, a heated outdoor pool, and complimentary WiFi. Our Redwood City hotel offers easy access to Downtown and Courthouse Square, the San Carlos Airport, the Seaport Conference Center, the Port of Redwood City, and the corporate offices for companies such as Facebook, Oracle, Evernote, and DreamWorks. Guests can stretch out and relax in one of our 177 rooms or suites, all of which feature plush Marriott bedding, signature LoungeAround sofas, HD flat screen TV, dedicated work space, and a mini-fridge. Our onsite restaurant, The Bistro, offers an excellent selection of meals for breakfast, lunch and dinner as well as a specialty beverages, cocktails or Starbucks. Book the Courtyard Redwood City hotel today to enjoy our best available rates.