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Front Desk Agent

posted August 17, 2019

Courtyard Deland Historic Downtown
Deland, FL
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Join the opening team at the  brand new Courtyard DeLand Historic Downtown!
654075 l

About This Job

Headline

Join the opening team at the  brand new Courtyard Deland Historic Downtown!

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The Courtyard Deland Historic Downtown is looking friendly people to be a part of the opening team!

JOB DESCRIPTION

As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Front Desk Agents are professional, courteous, honest, and loyal.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to accounting specifications.

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D equivalent
  • Hotel experience is a plus, but not required
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills

Compensation: 10.00

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About This Employer

Courtyard Deland Historic Downtown

308 North Woodland Boulevard
Deland, FL 32720

(386) 943-9500

104 Room Hotel

www.marriott.com

Our Hotel

Beautifully appointed and perfectly located, the Brand New Courtyard DeLand inspires unforgettable experiences for business and leisure travelers. Stay productive with the help of our complimentary Wi-Fi and ergonomic workspaces. After a restful night's sleep in our plush bedding, fuel up at The Bistro, our on-site restaurant serving delectable American cuisine for breakfast and dinner, as well as Starbucks® beverages and evening cocktails. Top local attractions are steps away. Visit Stetson University, SkyDive DeLand, award winning Mainstreet DeLand, Athens Theatre, and all of our downtown shops and restaurants! In your downtime, visit our state-of-the-art fitness center to maintain your workout routine, then take a refreshing swim in our outdoor pool.