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Guest Service Agent

posted September 14, 2019

Holiday Inn Boston Bunker Hill Area
Somerville, MA
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Distinctive Hospitality Group (Holiday Inn Boston-Bunker Hill) is searching for a talented guest service agent to join our team! We are looking for a candidate that is energetic, enthusiastic and is excited to provide a unique guest service experience.
694041 l

About This Job

Responsibilities

  • Maintaining high quality service to guests and potential guests through various experiences such as the check-in and check-out phases
  • Posting of guest room charges
  • Assisting with and anticipating possible guest needs
  • Maintaining effective communication with guests, potential guests, co-workers, and other departments
  • Listen to comments, criticism, and feedback from guests and take action where appropriate.

Position Requirements

  • Ability to work effectively in a busy environment.
  • Ability to work as part of a team.
  • Ability to communicate clearly and effectively and in a detailed manner both verbally and in writing.
  • Ability to work a varied and flexible schedule understanding that the hotel is operating 24 hours a day, 7 days a week, 365 days a year including weekends and holidays.
  • Be available to provide excellent service and take initiative to offer assistance throughout the hotel.
  • Effective customer service skills.
  • Strong inter-personal skills.
  • Strong and professional telephone communication skills.
  • Ability to be efficient in a diverse environment with focus on client and customer service.

Experience


  • Required:  minimum of 1 year prior experience as a Guest Services Agent preferred but not required. Willing to train the right person.

  • Preferred: Opera PMS experience
  • Must be flexible; work weekends & holidays.

Compensation: $14.00

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About This Employer

Holiday Inn Boston Bunker Hill Area

30 Washington Street
Somerville, MA 02143

(617) 628-1000

184 Room Hotel

www.ihg.com

Our Hotel

As one of the only Somerville, MA hotels near downtown Boston that offers complimentary parking, we strive to make your stay as easy and comfortable as possible. In addition to our ample parking for guests, our Boston/Somerville hotel features 184 spacious guest rooms with eight executive suites and 10 ADA accessible rooms that provide a welcoming respite from your busy trip to Boston. Be sure to join our Priority Club Rewards program to qualify for even more great perks when you stay at the Holiday Inn Boston Bunker Hill, MA hotel

Whether you’re staying at Holiday Inn Boston Bunker Hill  hotel on a family vacation or a business trip, we have a number of amenities that are designed to make your stay a memorable experience. With complimentary high-speed Internet access throughout our property; a fully equipped fitness center with indoor pool, as well as an family-friendly restaurant right onsite, everyone in your group will be happy to stay at Holiday Inn Boston Bunker Hill. Once you’re ready to retire for the day, you’re sure to enjoy relaxing in your spacious guest room that features plush bedding, a flatscreen TV, refrigerator, desk and Internet access. We invite you to make yourself at home when you stay at our premier Somerville, MA hotel. Don’t forget to ask about our hotel packages and exclusive extended-stay rates for stays of 14 days or more.

  • Heated Indoor Pool
  • Full service on-site Restaurant
  • 24-hour Fitness Center
  • Room Service