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Rapid Response Attendant (In Room Dining Server)

posted December 30, 2018

The Westin San Francisco Airport
Millbrae, CA
Westin’s workplace culture is designed with the associate experience in mind. Here, associates are empowered to be at their best and to infuse a spirit of well-being into each guest experience ensuring guests leave feeling better than when they arrived
660979 l

About This Job

Job Overview

Delivers all Room Service food and beverage for hotel. Works in tandem with Service Express Agents to deliver exceptional guest service.

What you will be doing

  • Deliver items as requested by guests or Manager on Duty
  • Deliver guest amenities to rooms
  • Deliver orders to guest rooms, setting up food within the room as appropriate
  • Clear trays from floors after service and before leaving at the end of the shift
  • Control guest checks and secure proper payment
  • Ensure side station and tray set-ups are complete and perform various side work duties as assigned by management
  • Maintain proper condition and cleanliness of room service areas and equipment


  • Must be able to speak, read, write and understand the primary language(s) used in the workplace (English)
  • Requires good communication skills, both verbal and written
  • Must possess basic computational ability
  • Must possess basic computer skills
  • Basic food/beverage knowledge
  • Knowledge of appropriate table settings and service ware
  • Ability to describe all menu items, pricing and methods of preparation
  • Professional, warm demeanor – service oriented
  • Demonstrated ability to multi-task, manage time and work well under pressure
  • Must be able to work flexible hours and shifts

Physical Demands

  • Walking, climbing stairs and standing are required throughout most of the working day. Length of time of these tasks may vary from day to day and task to task. Standing and walking may include 4-8 hours with only a few rest periods in any given day
  • Must have the ability to bend, squat and lift up to 50 lbs., including, but not limited to, lifting trays of food or food items on a regular and continuing basis
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity


High school or equivalent education required.


One year of experience in customer service required. Prior hotel room service experience preferred

Licenses or Certificates 

Must be minimum age to serve alcohol according to state specific regulations.

 Schulte Hospitality Group is an Equal Opportunity Employer.


About This Employer

The Westin San Francisco Airport

1 Old Bayshore Highway
Millbrae, CA 94030

(650) 692-3500

397 Room Hotel

Our Hotel

Five minutes from San Francisco International Airport and 20 minutes from downtown San Francisco, The Westin San Francisco Airport offers business travelers easy access to the city and Silicon Valley via major freeways and public transport.Designed with your unique needs in mind, the hotel features more than 20,000 square feet of meeting space and an airport shuttle. An indoor pool, WestinWORKOUT® Fitness Studio, and access to bayfront jogging trails make it easy to stay fit on the road.Each of our 397 soundproof guest rooms and suites is an oasis of quiet comfort. Stay productive with a work desk and High Speed Internet Access, or rejuvenate your body and brain with an amazing night's sleep in the Heavenly® Bed.