Search 16,521 current hospitality jobs

Front Desk Associate

posted July 6, 2019

Home2 Suites by Hilton-Savannah Airport
Pooler, GA
Apply
673543 l

About This Job

Position Summary:

Assures highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.

Essential Functions:

  • Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
  • Sells the value of property to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
  • Responsible for conducting courtesy calls within 20 minutes after guest check-in.
  • Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information.
  • Processes guest reservations, registrations, payments, and departures.
  • Handles collection efforts of all in house balances and notifies management of potential liabilities.
  • Balances all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned.
  • Responsible for thorough understanding and effective performance of property management system.
  • Maintain and organize work area and clean model, lobby and Front Desk area daily.
  • Respond to all guest requests and follow through to assure satisfactory outcome and compliance.
  • Offers Guest assistance when needed whenever possible.
  • Complies with all safety and security policies in accordance with property standards.
  • Involves cross training into the housekeeping, Breakfast and laundry areas so that assistance can be given as needed.
  • Process payments and charges for miscellaneous accounts; Sweet shop, guest laundry, fax, postage, etc.
  • Clean and maintain lobby area during slow periods.
  • Refurbish coffee and other guest amenities as needed during reception hours.
  • Responsible for performing competitive checks nightly to other hotels in area.
  • Educates competitors on using property as an option for overflow guests.
  • Other duties as assigned, of when the employee is capable of performing.

 

Requirements:

Education:  High School Diploma / G.E. D. equivalent

Related Work Experience:  No related work experience is required

Supervisory Experience: No supervisory experience is required

Communications:     English language proficiency; communication, listening, applied reading and writing

Analytical Skills:  Computer skills, problem solving skills, decision-making, arithmetic computation, learning

Interpersonal Skills:   Customer service orientation, interpersonal skills, team work, diversity relations

Organization:Multi-tasking, time management

Personal Attributes:Integrity, dependability, positive demeanor, presentation, adaptability/flexibility, stress tolerance, initiative, great positive attitude

Physical Abilities:   Visual Acuity

Apply

About This Employer

Home2 Suites by Hilton-Savannah Airport

860 Towne Center Blvd
Pooler, GA 31322

(912) 450-6101

107 Room Extended Stay

home2suites3.hilton.com

Managed by

At A Glance

Our Home2 Suites by Hilton is conveniently located near the Savannah Airport. Our welcoming, all-suite hotel located near restaurants and shopping outlets and offers corporate guests easy access to local companies and business parks. 

Feel at home at this extended-stay hotel, in a spacious, beautifully decorated studio or one bedroom suite. Stay connected with complimentary WiFi at the ergonomic work desk. Play music through the iHome dock or watch movies on the HDTV. Cook in your full kitchen, which is equipped with a dishwasher, microwave and refrigerator. Shop at the Home2 MKT® or take advantage of our complimentary grocery delivery service. Remember to pack the leash and bowl as Home2 is your pet’s home too.

Start each day at this all-suite hotel, at the complimentary Inspired Table™ breakfast buffet. Swim in the indoor saline pool, energize in the contemporary fitness center or do some laundry while you work out in our combined laundry/fitness facility, Spin2Cycle. Meet friends in the comfortable Oasis lounge area or unwind on the outdoor patio which features a inviting fire pit and cooking grills.