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Front Desk Agent

posted May 18, 2019

DoubleTree by Hilton Hotel Norwalk
Norwalk, CT
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634847 l

About This Job

POSITION OVERVIEW:
The position involves high guest contact and presents the first point of contact for all of our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Maintain positive guest relations at all times. Work to resolve guest challenges, ensuring guest satisfaction.
 This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.
EDUCATION & EXPERIENCE:
  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Computer skills required. Familiarity with Microsoft Office preferred.
  • Experience with hotel property management systems is preferred  
  • Minimum of 1-2 years of experience as a Guest Service Agent is preferred.
  • Previous cash handling experience is preferred.
QUALIFICATIONS:
  • Good understanding of the English language.
  • Good communication skills both written and verbal.
  • Exert physical effort in lifting/transporting at least 25 pounds.
  • Push/pull carts and other equipment up to 100 pounds.
  • Endure various physical movements throughout the work areas.
  • Work environment – front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
  • Provide excellent customer service and maintain a professional demeanor.
  • Knowledge of the local area.
  • Ability to suggestively sell.
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About This Employer

DoubleTree by Hilton Hotel Norwalk

789 Connecticut Avenue
Norwalk, CT 06854

(203) 853-3477

266 Room Hotel

doubletree3.hilton.com

At A Glance

The DoubleTree by Hilton Hotel Norwalk, conveniently located at Exit 13 off I-95 and just 24 miles from Westchester County Airport. Guests will feel at home in a guest room that features a 32-inch flat-screen television and complimentary WiFi access. We offer upgrades to accommodations with an executive level room and additional features, including access to the Executive Lounge, which offers breakfast in the morning and an evening reception of cocktails and hors d’oeuvres.

Guests will appreciate the fully equipped 24-hour fitness facility and the area’s largest and most popular indoor swimming pool at our hotel in Norwalk, Connecticut. The convenience of a delicious meal is available without ever leaving the hotel. Options include our extensive breakfast buffet in the dining room, and Saffire Bar & Lounge with a pub menu complemented by five flat-screen televisions and WiFi access at our Norwalk hotel. 

Anyone can host a board meeting, annual meeting, conference, or family event such as a rehearsal dinner and reunion. Our staff takes pride in every detail, carefully executing events from five to 250 guests.