posted January 1, 2019La Playa Carmel by the Sea
Seeking an exceptional leader to mentor and elevate our front office and guest services teams at one of THE most gorgeous properties in the country!
Front Office Manager
Historic La Playa Hotel is seeking a Front Office Manager for our beautiful location. The responsibilities include management of all aspects of the Front Office Team including guest services, bell staff, night audit, and concierge services. Trains staff to ensure that the highest of hospitality standards and service basics are maintained. Position also involves assisting in the planning of objectives to maximize revenue and profits.
Coordinates with the Housekeeping Manager to confirm that all room inspections have been completed
To the standards set forth by management
Ensures that staff is knowledgeable of all hotel features, room types, layouts, and overall services provided
Maintains complete knowledge of daily house count and expected arrivals/departures, and room availability. Reviews occupancy and room revenue
Ensures that all Standard Operating Procedures (SOPs) are followed by staff
Prepares staffing schedules so that appropriate levels are maintained to promote and exceed levels of guest service expectations
Prepares and completes bi-weekly payroll for processing
Follows up with guests regarding Market Matrix scores and concerns
Utilizes INFOR Property Management System to review inventory, guest history, and special needs of the guest
For immediate consideration, apply to our website:
Once a luxurious mansion built in 1905 by an artist as a gift to his wife, a member of the Ghirardelli family, for over 100 years La Playa Carmel resort has been known as the “Grande Dame of Carmel.” Newly restored, this 75-room historic hotel is located just steps from the sands of Carmel Beach and the renowned shops, galleries and restaurants of charming Carmel-by-the-Sea. The cornerstone of one of California’s most prestigious neighborhoods, this landmark Carmel Hotel features meticulously tended gardens, intimate patios, secluded courtyards and a tranquil terrace swimming pool.