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Operations Manager

posted October 4, 2018

Residence Inn Philadelphia Langhorne
Langhorne, PA
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About This Job

You’re “on the marble” and on the move. You understand that interacting with hotel guests and associates is as important as managing the budget. A practiced eye ensures perfectly appointed rooms. Active listening, attune to guest and associate need, transforms potential issues into opportunities for teaching and elevating guest experience. Associates, drawn to your enthusiasm, operational knowledge, and gift for relating what you know, realize their potential to drive results and business goal achievement. Everyone wins. If you’re ready to contribute to a winning hotel team and heighten your career, an Operations Manager position with Interstate may be a great opportunity for you.

As Operations Manager, you will

  • Employ your sound experience and talent for relationship development to manage the daily Rooms operations for elevated guest experience, optimized workflow and maximum flow through. Enable smooth operations for Housekeeping, Laundry, House-Persons, Front Office, Maintenance, Food & Beverage, and Transportation Departments. Facilitate clear communications between management, your teams and fellow hotel departments, enabling focused guest care.
  • Skillfully manage the Housekeeping, Laundry, House-Persons, Front Office, Maintenance, Food & Beverage, and Transportation Staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead diverse, skilled teams by modeling the way, by empowering, and coaching throughout the employment lifecycle.       
  • Participate meaningfully in budget development and oversight. Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Do your part to ensure guest comfort, associate safety, and protect the hotel asset. Keep a pulse on guest and associate interactions, stepping in with swift diplomacy to resolve concerns and transfer conflict into problem solving. Spot-check rooms to ensure full functionality and guest comfort.

Fundamentals

A four-year degree or equivalent education or experience is required, with four to five years’ progressive experience in related positions. Advanced knowledge of the Rooms discipline and hospitality industry is expected. Excellent verbal and written English communication skills are required, with a second language helpful.  Regular use of a computer, business equipment and applicable industry software is expected. Occasional travel may be required.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Residence Inn Philadelphia Langhorne

15 Cabot Boulevard East
Langhorne, PA 19047

(215) 946-6500

100 Room Extended Stay

www.marriott.com

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Our Hotel

A top hotel near Sesame Place and TripAdvisor Award of Excellence winner, the all-suite Residence Inn by Marriott Philadelphia Langhorne offers conveniences visitors expect like free Wi-Fi and those they don’t, like free grocery shopping service. Guests can kick off their day with a free breakfast and relax at the Residence Inn Mix that happens on Monday, Tuesday and Wednesday nights. They can enjoy our thoughtfully designed suites with full kitchens featuring stainless steel appliances, living areas big enough for entertaining, and a sleeping area perfect for any extended stay. Some of our suites offer warm fireplaces to provide a home like atmosphere. Our Langhorne hotel provides easy freeway access which gives travelers the chance to explore downtown Philadelphia at just 25 miles away.