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Gallery Host/Front Desk Part-Time

posted September 5, 2018

Hyatt Place - Chapel Hill
Chapel Hill, NC
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About This Job

Job overview

As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will:

  • have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
  • be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • have good computer skills and brand POS experience.
  • register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests.  Answers phone in a prompt, efficient, and friendly manner.
  • be responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.
  • respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • complete daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
  • provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

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About This Employer

Hyatt Place - Chapel Hill

1090 US Highway 15-501 South
Chapel Hill, NC 27516

(919) 929-9511

upscale hotel in charming chapel hill

Whether you’re visiting the University of North Carolina, in town for business, or on a fun weekend getaway, Hyatt Place Chapel Hill / Southern Village offers the accommodations you need to make your stay a success. Both business and leisure travelers will love our spacious guestrooms, relaxing outdoor swimming pool, and 1,740 square feet of flexible meeting and event space.