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Front Desk Agent - Full Time

posted August 3, 2019

Residence Inn Chicago Naperville/Warrenville
Warrenville, IL
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About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Residence Inn Chicago Naperville/Warrenville

28500 Bella Vista Parkway
Warrenville, IL 60555

(630) 393-3444

130 Room Extended Stay

www.marriott.com

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Our Hotel

Conveniently located at I-88 and Winfield Road near the Naperville business district, Residence Inn Naperville offers easy access to Morton Arboretum, Cantigny Park and Chicago Premium Outlets. Our suites are 50% larger than traditional hotel rooms and are equipped with full kitchens, pullout sofas and 40” flat-screen TVs. Guests appreciate our daily hot breakfast buffet and outdoor patio. We invite our guests to join us Mon-Wed for our new Residence Inn Mix where they'll enjoy the company of fellow guests and snack on free light fare and local Goose Island brews. We even have a billiards room! With 1,016 sq. ft. of meeting space and close proximity to Liberty Mutual, BP and Patterson Medical, we’re a great option among Warrenville hotels for small meetings and extended stay trips.