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Front Desk Agent

posted March 13, 2019

DoubleTree by Hilton Hotel New Orleans Airport
Kenner, LA
692940 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.


About This Employer

DoubleTree by Hilton Hotel New Orleans Airport

2150 Veterans Memorial Boulevard
Kenner, LA 70062

(504) 467-3111

244 Room Hotel

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At A Glance

DoubleTree by Hilton Hotel New Orleans Airport, located in Kenner, Louisiana, is two miles from Louis Armstrong New Orleans International Airport (MSY), and minutes from the French Quarter and downtown New Orleans. 

Guests can choose from a range of spacious guest rooms, suites and executive accommodations with thoughtful amenities in our DoubleTree by Hilton hotel near New Orleans Airport. We offer guest rooms with generous work surfaces and free WiFi. Guests have full use of an array of great amenities such as a sparkling outdoor pool in a beautiful courtyard setting and a well-equipped 24-hour fitness center. We offer our signature DoubleTree Chocolate Chip Cookie on arrival.

Visitors can relax with friends or associates at DoubleTree by Hilton Hotel New Orleans Airport in the inviting lobby lounge, On the Rocks. They can dine in our Creole-American bistro-style restaurant, River City Creole Grill, serving freshly prepared standards and regional favorites for breakfast, lunch and dinner daily. Guests can start the day with our Wake-up Doubletree Breakfast™ buffet. 

This hotel near New Orleans Airport has 12,000 sq. ft. of flexible meeting space and banquet facilities. We can accommodate up to 450 guests for the next important Kenner or New Orleans meeting, convention or group event.

  • Free 24-hour airport shuttle
  • Free WiFi in guest rooms and public areas
  • 12,000 sq. ft. of flexible meeting space
  • Conveniently located two miles from Louis Armstrong New Orleans Int’l Airport (MSY)
  • On-site Creole-American bistro-style restaurant, River City Creole Grill