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Front Desk Agent

posted June 15, 2019

Fairfield Inn New Haven Wallingford
Wallingford, CT
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About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Fairfield Inn New Haven Wallingford

100 Miles Drive
Wallingford, CT 06492

(203) 284-0001

116 Room Hotel

www.marriott.com

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Our Hotel

Guests can travel with confidence by checking into the Fairfield Inn by Marriott, a New Haven-Wallingford hotel with outstanding service to make all of your travels easy and comfortable - at an exceptional value. With a great location near Choate Rosemary Hall, Cheshire Academy, Quinnipiac University, Wesleyan University and Lyman Orchards/Golf, we are always ready to welcome visitors with amenities like thoughtfully designed guest rooms that allow them to work and relax, free Wi-Fi through out the hotel to stay connected during their stay, and fitness facilities that include an outdoor pool and exercise room. Guests can jump-start the day with our free breakfast, now with more hot choices like scrambled eggs, make their own waffles and oatmeal, plus healthy favorites including fresh fruit and yogurt. At the Fairfield Inn by Marriott, New Haven-Wallingford, our guests are our #1 priority.