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Host/Hostess Part-Time

posted April 16, 2019

Carillon Miami Wellness Resort
Miami Beach, FL
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Situated on a 750-foot stretch of private beach, Carillon Miami is Florida’s most comprehensive Spa and Wellness Resort. Carillon provides everything needed for a dream getaway: sumptuous lodgings, tempting food, a luxurious spa, invigorating workouts, sparkling pools, pristine beach, and much more.
412616 l

About This Job

I.    Job Summary

Primarily responsible for welcoming and warmly greeting guests arriving and departing The Strand Bar & Grill at Carillon Miami. Handles reservation requests, manages the efficient and timely seating of our guests and assists to control the flow of the dining room.  

II.    Essential Job Functions

  • Warmly and graciously greets all guests upon arrival, practicing guest recognition whenever possible.
  • Assists arriving and departing guests with luggage, umbrellas, raincoats, etc.
  • Handles reservations for individuals and large parties, special functions and updates the reservation system with guest preferences.
  • Answers all telephone calls for the restaurant.
  • Practices guest recognition, remembering guests name and preferences, initiating the dining experience with a personalized touch.
  • When immediate seating is limited, manages the waiting list, providing guests with estimated waiting time.
  • Accommodates special seating requests for guests whenever possible.
  • Seats guests based on established guidelines and guest preferences while balancing customer flow into service stations.
  • Informs server and managers of special requests and pertinent information pertaining to guests.
  • Upon seating, offers guests a menu and informs them that their server will be there shortly.
  • Inspects table for proper presentation and completeness.
  • Relays messages to servers and server assistants as needed.
  • Monitors and observes guests dining experience.
  • Thanks guests upon leaving, inviting them to return and soliciting feedback on their experience.
  • Performs service recovery as required to ensure complete guest satisfaction.
  • Ensures all seating areas are set up according to plan.
  • Ensures cleanliness of dining room area and coordinates with server assistants to clean it.
  • Ensures all menus are up-to-date, clean and free of tears, stains or other damages.
  • Knowledgeable and conversant on all food and beverage products and services.
  • Responds promptly and courteously to any requests.
  • Ready and willing to assist servers and server assistants as situations arise.
  • Learn basics of the POS System as to assist the floor staff.
  • Available to fill in as needed to ensure the smooth and efficient operation as directed by management.
  • Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
  • Performs other job-related duties as needed.
  • Adheres to Carillon standards for guest service.

III.    Education, Experience and Skill Requirement

  • Must be able to communicate clearly and effectively with guests in person or on the telephone and perform basic typing.
  • Must be great at remembering names and faces.
  • Must be able to read, write and speak English.
  • Bi-lingual (English/Spanish) is a plus.
  • Must possess a personable, cheerful demeanor; be well groomed and able to remain calm under pressure.
  • Guest service skills or training are preferred.
  • Must possess pride in Carillon standards of food service.
  • Must be able to stand for a long period of times.

Walk-In Interview Hours: 

No Appointments Necessary.
Must submit application online prior to attending an interview.
Thursday, 2pm-4pm.
Parking meters available, Valet parking will NOT be validated.

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About This Employer

Carillon Miami Wellness Resort

6801 Collins Ave
Miami Beach, FL 33141

(305) 514-7000

150 Room Hotel

www.carillonhotel.com

Managed by

Carillon is about wellness and balance. Here, the energy of the Atlantic sets the stage for guests to craft the type of vacation they want without ever having to leave the property. The 150 all-suite resort cradles guests in comfort and serenity, and nourishes body, mind, and soul through health-conscious dining options and Miami’s most comprehensive fitness and wellness programs.

Guests have all-included access to more than 40 group fitness classes, a two-story indoor rock wall, and daily wellness lectures, as well as complimentary use of the spa's healing Thermal Experiences.

Carillon does not impose any preconceived idea of what wellness should be, allowing guests to define their own experiences, which may include enjoying in craft cocktails, indulging in traditional food choices, or doing nothing at all. However guests spend their time at Carillon, they can expect the highest level of service and attention to detail.