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Guest Service Agent Part-Time

posted September 28, 2019

Holiday Inn Express Frazer-Malvern
Frazer, PA
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734488 l

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Holiday Inn Express Frazer-Malvern

1 Morehall Road
Frazer, PA 19355

(610) 651-0400

88 Room Hotel

www.ihg.com

Our Hotel

Our valued guest's can enjoy easy access to major highways, close by cities and attractions including: 476,76, 202, Lancaster Ave (SR30), King of Prussia Mall (8mi), Historic Valley Forge National Park (9.5mi), People's Light (1mi), Paoli Train Station (2.6mi), Philadelphia (22mi) and Lancast/ Amish Country (82mi) and walking distance to Chester Valley Trail (>1mi). 

Our amenities include complimentary Upgraded High-Speed Internet, complimentary Hot American Breakfast featuring Bacon and our signature Pancakes and Cinnamon rolls, refreshed guest rooms including microwave, refrigerator and new Keurig, 24-hour Access Fitness Center, 24-hour Self-Serve Coffee Bar featuring coffee, tea and hot chocolate, Gift Shop and complimentary parking.