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Room Inspector Part-Time

posted January 31, 2019

Homewood Suites by Hilton Macon-North
Macon, GA
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About This Job

Position Summary:

The purpose of this job is to inspect hotel guestrooms, bathrooms, corridors, and lobbies.

Essential Functions:

  • Provide the highest quality of service to the guest at all times.
  • Assign work to Room Attendants and train personnel in housekeeping duties; may perform cleaning duties.
  • Post room occupancy records.
  • Adjust guests’ complaints regarding housekeeping service or equipment.
  • Write requisitions for room supplies and furniture renovation or replacements.
  • Examine carpets, drapes and furniture for stains, damage, or wear.
  • Check and count linens and supplies. Aid in budget control through supervision of employees’ use of linen, supplies and equipment.
  • Record inspection results and notifies cleaning personnel of inadequacies.
  • Communicate with other hotel departments regarding problems which need their attention.
  • Ensure key control policies.
  • Take the initiative to greet guests in a friendly and warm manner.
  • Other duties as assigned.

Critical Tasks:

Safety and Security 

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

  1. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  2. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  3. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  4. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  5. Complete appropriate safety training and certifications to perform work tasks.
  6. Maintain awareness of undesirable persons on property premises.
  7. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
    Policies and Procedures 
    Protect the privacy and security of guests and coworkers.
    Maintain confidentiality of proprietary materials and information.
    Follow company and department policies and procedures.
    Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
    Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  8. Perform other reasonable job duties as requested by Supervisors.
    Guest Relations 
    Address guests' service needs in a professional, positive, and timely manner.
  9. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Thank guests with genuine appreciation and provide a fond farewell.

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication 

Provide assistance to coworkers, ensuring they understand their tasks.

  1. Speak to guests and co-workers using clear, appropriate and professional language.
  2. Talk with and listen to other employees to effectively exchange information.
  3. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
    Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
    Assists Management 
    Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  4. Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
    Working with Others 
    Support all co-workers and treat them with dignity and respect.
  5. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  6. Develop and maintain positive and productive working relationships with other employees and departments.
    Quality Assurance/Quality Improvement 
    Comply with quality assurance expectations and standards.
  7. Monitor the performance of others to ensure adherence to quality expectations and standards.
    Physical Tasks 
    Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  8. Stand, sit, or walk for an extended period of time or for an entire work shift.
  9. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
    Housekeeping Protocol 
    Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.
  10. Identify and report preventative or other maintenance issues in public areas or guest rooms.
  11. Enter status of rooms cleaned on assignment sheets/workboards and/or through the phone system.
  12. Respond promptly to requests from guests, Front Desk, or At Your Service requests.
  13. Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
  14. Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
  15. Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
  16. Identify room assignments and type of cleaning required for each room based on codes listed on assignment sheets/workboards.
  17. Request preventative maintenance or non-urgent repairs using appropriate method (e.g., Hotline, Guestware, Mystique, MLR communication).
  18. Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
     
    Guest Rooms, Villas, and Suites 
    Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
    Report missing hotel/resort property and damages to room to manager/supervisor.
    Check that all appliances are present in the room and in working order (e.g., hair dryer, television and remote, DVD player, microwave).
    Limit access to guest rooms while cleaning by following departmental procedures.
    Housekeeping Quality Control 
    Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met.
    Housekeeping Coordination 
    Communicate with Housekeepers throughout the day to ensure that vacant dirty rooms are cleaned by the necessary time.

Critical Competencies:

Interpersonal Skills

  • Diversity Relations
  • Commitment to exceptional guest service
  • Team Work
  • Interpersonal Skills
    Communications
  • Communication
    Personal Attributes
  • Dependability
  • Presentation
  • Safety Orientation
  • Integrity
  • Great positive attitude
    Preferred Qualifications:
     
    Education: High School Diploma/GED equivalent
    Related Work Experience: At least 1 year of related work experience
    Supervisory Experience: No supervisory experience is required
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About This Employer

Homewood Suites by Hilton Macon-North

1514 Bass Road
Macon, GA 31210

(478) 477-9776

Managed by

Find Southern Hospitality at our hotel in Macon, GA.

In the heart of Georgia sits the Homewood Suites by Hilton® Macon-North, located five miles north of historic downtown Macon. Our award-winning, all-suite hotel in Macon, GA provides easy access to I-75 and is within walking distance of restaurants and an outdoor mall.

Visit the home of music greats such as Little Richard, Otis Redding, Chuck Leavell and the Allman Brothers from the comfort of our hotel in Macon, GA. Our extended-stay hotel is close to corporations, health and educational facilities including Armstrong, Mercer University and Georgia Lottery. Visit the shops at River Crossing, the Museum of Arts & Science and the Harriet Tubman Museum.

Feel at home in a one or two-bedroom Macon hotel suites with separate living and sleeping areas. Contact friends using complimentary WiFi access. Prepare your favorite dish in the fully equipped kitchen that features granite countertops with a full-sized refrigerator, microwave, dishwasher and two-burner stove.

Start your morning with a complimentary hot full breakfast and unwind with our complimentary evening social* Monday through Thursday. Macon area restaurants serve American and Italian dishes.

Meet with business associates in our 800 sq. ft. Macon meeting room. Keep up with tasks by using business center amenities, including A/V equipment rental, printing and faxing. Work out in the fitness room or take a dip in the outdoor pool.