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Guest Service Agent

posted May 15, 2019

Hilton Garden Inn Panama City
Panama City, FL
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About This Job

The Hilton Garden Inn Panama City is looking for down to earth, friendly people who are considerate and reliable and will give our guests the freedom to be themselves but always on hand when they need us.   

JOB DESCRIPTION 

As a Guest Service Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to accounting specifications.

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D equivalent
  • Hotel experience is a plus
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • The gift of effectively communicating with others is very important in this role.

Benefits

Our full time associates after completing 90 days of employment have the following benefits:

  • Health, Dental & Vision Insurance
  • Short term disability
  • Long term disability
  • Voluntary Term Life Insurance
  • Flex Spending Accounts
  • Personal Days
  • Holiday Pay
  • Jury Duty Pay
  • Funeral Pay
  • Travel Discounts
  • Direct Deposit

Our full time associates after one year of employment have the following benefits:

  • Paid Vacation Time
  • 401k Retirement Plan
  • And Much Much More....
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About This Employer

Hilton Garden Inn Panama City

1101 US Highway 231
Panama City, FL 32405

(850) 392-1093

At A Glance

The Hilton Garden Inn Panama City hotel is ideally located in the heart of Panama City's business district close to several corporate offices. Discover over 100 stores in the Panama City Mall next to this hotel in Panama City, Florida, and appreciate the ease of access to glorious beaches, numerous restaurants and world-class golf.

Enjoy the inviting atmosphere and warm welcome the moment you step into our hotel. Find everything you need to stay productive. Take advantage of complimentary WiFi throughout the hotel, the complimentary business center and 1,748 sq. ft. of versatile meeting space for a diverse range of events. Enjoy relaxation time by the outdoor pool that has a whirlpool, or have a stress-relieving workout in the fitness center at our hotel in Panama City, Florida. The Garden Grille restaurant serves breakfast cooked just the way you like it, as well as dinner.