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Guest Service Representative - Renaissance St. Louis

posted September 14, 2019

Renaissance St. Louis Airport Hotel
St. Louis, MO
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667051 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Renaissance St. Louis Airport Hotel

9801 Natural Bridge Road
St. Louis, MO 63134

(314) 429-1100

393 Room Hotel

www.marriott.com

Our Hotel

Elegance awaits at Renaissance St. Louis Airport Hotel. Not only do we pride ourselves as the only Renaissance hotel in Missouri, we also provide for your seamless travels. Take our complimentary shuttle to and from St. Louis Lambert International Airport. Create unforgettable memories when you explore the Scottrade Center, University of Missouri-St. Louis and Delmar Loop close by. When you're ready to unwind, settle into our modern rooms. Our plush bedding, stylish d├ęcor and convenient room service help to create a luxurious stay. Worked up an appetite? Treat your taste buds to delectable American cuisine at our on-site restaurant. When it comes to your event needs, we have you covered. Nearly 38,000 square feet of event space help to bring your sophisticated wedding or business convention to life. For our active travelers, maintain your exercise regime at our fitness center and pools. Whether you're visiting for business or leisure, Renaissance St. Louis Airport Hotel provides for your utmost relaxation.