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Director of Sales

posted April 30, 2019

Holiday Inn - Bismarck
Bismarck, ND
741386 l

About This Job

The Director of Sales is a key position within the hotel responsible for acquiring and maintaining a solid base of customers ensuring the hotels continued success and profitability. The Director of Sales is also responsible for managing a team of sales professionals serving as a strong and motivating leader.

Duties and Responsibilities

  • Responsible for acquiring and maintaining a solid base of customers and for attaining a high occupancy and level of profitability.  
  • Actively seek high revenue accounts and work to maintain a high level of business. 
  • Productivity will be evaluated against room night and revenue goals set by the General Manager, and based upon a written, approved action plan. 
  • Provides all operations areas up-to-date information about promotions and specific accounts.
  • Acquire and maintain a solid base of accounts towards attaining the property’s budgeted profit levels.
  • The development of a comprehensive property marketing plan and annual sales forecast.
  • Solicit sales for the property through planned, personal calls and telephone solicitations to local trade and professional associations/corporations, travel agents, as well as other local and state organizations that could result in potential business for the hotel.
  • Provide operations staff up-to-the-minute information regarding promotions and specific accounts.
  • Prepare written sales call report on all outside calls made each week, and furnish copies to the General Manager.
  • Prepare a report of all tentative or definite business booked during each week and furnish copies to the General Manager.  Provide a list of all cancelled business, giving reason for loss.
  • Maintain an updated sales filing system which includes an efficient file and central trace system, an up-to-date account history and a means for sending correspondence to customers / prospects without delay.
  • Follow-up on all meeting and banquet functions with the customer contact person and solicit future business.
  • Participate in department head meetings and report on sales activity for the previous and upcoming weeks.
  • Maintain and regularly update files of competitor’s activities, prices, menus, brochures, sales kits, etc.
  • Prepare monthly expense report for all expenses involving sales duties.  Submit to the General Manager for approval and reimbursement.
  • Responsible for third party requests, GoLeads, CVB bids and Hotel Planner.
  • Oversee the Sales office and address issues, challenges and problems.
  • Assists in training employees on proper upselling techniques.
  • Ensure sales staff maintains a professional appearance.
  • Follow up on employee issues.
  • Work with other departments to ensure successful events.
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Required Skills and Experience

  • Highly energetic and motivated individual
  • Must have strong sales and leadership skills
  • 10+ years of sales experience required
  • Previous hospitality industry experience preferred but not required
  • Associate’s degree or higher level of education required
  • Excellent interpersonal  and communication skills with strong customer/client focus essential
  • Self-Starter with ability to work independently and as a team
  • Strong problem-solving skills
  • Excellent written communication skills
  • Ability to work in a fast-paced, high pressure environment
  • Ability to shift and manage multiple priorities
  • Results driven focus and ability to work through to completion in a timely manner
  • Adaptable to change
  • Strong knowledge of Microsoft Office products to include, but not limited to Microsoft Excel and Microsoft Outlook
  • High level of flexibility regarding overtime during times busy periods as required by the business

About This Employer

Holiday Inn - Bismarck

3903 State Street
Bismarck, ND 58503

(701) 751-8240

111 Room Hotel

Holiday Inn Bismarck, managed by National Hospitality Services, located close to the North Dakota State Capitol and North Dakota Heritage Center & State Museum. The Holiday Inn Bismarck offers guests the convenience of full service with a restaurant, bar and in room service as well as meeting space to accommodate any event. This hotel consists of 111 rooms featuring refrigerators and flat-screen televisions.

The full-service Bismarck Holiday Inn is able to accommodate any guest by offering guest laundry facilities, 24-hour state of the art Fitness Center and Business Center with Wi-Fi throughout the hotel. Guest amenities include indoor pool and spa, and a full service convenient restaurant and bar, that specializes in local brews, in order to keep guests comfortable during their stay. 32 Grill and Lounge serves American style food, and locally crafted beers. 32 Grill and Lounge promises above standard cuisine and service. We know it takes more than great food to be a great hotel bar. Add to our atmosphere, HD TVs, and brand-new facility we will be the premier Bar and Grill destination in Bismarck.