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Assistant General Manager

posted November 5, 2018

Hyatt Place Ann Arbor
Ann Arbor, MI
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About This Job

Job Description:                     

 Position Summary:

We seek a positive, service-oriented, energetic and self-motivated Assistant General Manager to join our exceptional team.

The Assistant General Manager will report to the General Manager and will work closely with all departments of the hotel.  Ideal candidates must possess excellent guest service skills and previous hotel management experience with a proven track record for success.

Responsibilities include but are not limited to:

  • Ensure excellence in guest service while overseeing Front Office, Guest Services, Housekeeping Administrative and F&B functions. 
  • Perform technical and administrative duties including writing and reviewing reports (occupancy, yield management, capital planning, payroll, etc.). 
  • Interview, hire, coach and counsel team members in the efficient operation of their respective areas. 
  • Continuously monitor staff to ensure the adherence to pre-established policies and procedures; delegation of duties; daily property inspections; active participation in community affairs; and willingness and ability to engage in effective communication with corporate staff and property owners. 
  • This is an excellent opportunity for strong Guest Services Managers looking to grow in their careers. 

Job Requirements:                     

  • Must have thorough knowledge of all aspects of hotel operations. 
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Strong leadership skills and ability to effectively select, motivate, develop and retain staff. 
  • Ability to manage change effectively with clear, concise written and verbal communication skills. 
  • Team building effectiveness with superb organizational skills to include time management, delegation and managing multiple priorities in a fast-paced environment. 
  • Good knowledge of computers including Microsoft Office Programs; diplomacy skills and ability to build effective relationships. 
  • Ability to walk and stand for hours at a time.
  • Possess drive to create a fun, rewarding and professional work environment.
  • Hotel brand experience preferred.
  • Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity; must be able to sit, stand and walk for hours at a time.
  • Must be able to lift up to 15 pounds occasionally.
  • Bachelor’s Degree preferred or equivalent combination of education and experience.
  • Valid Driver’s License or CDL required
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About This Employer

Hyatt Place Ann Arbor

3233 South State Street
Ann Arbor, MI 48108

(734) 995-1234

142 Room Hotel

annarbor.place.hyatt.com

Minutes from the University of Michigan

The brand new Hyatt Place Ann Arbor is NOW OPEN! Ann Arbor offers the charm of a small town packed with all of the attractions of a big city. Take part in Ann Arbor tradition with a football game at Michigan Stadium (Go Blue!), or peruse the picturesque Kerrytown Market & Shops in the historic Market District. With a stay at Hyatt Place Ann Arbor—on State Street, right off I-94—you’re a short drive from the University of Michigan and the must-sees that come from being near campus—think galleries, restaurants, shows, museums, events, and more.